Care Team Specialist

4 settimane fa


Napoli, Campania, Italia MSC CRUISES A tempo pieno

Job Purpose:

The Care Team Specialist plays a vital role in ensuring the well-being of our guests and crew members. As a representative of MSC Cruises, you will provide emotional and logistical support to those facing difficult circumstances, ensuring they feel represented and cared for.

Key Responsibilities:

• Provide remote and in-person support to guests and crew members in need, utilizing your excellent communication and problem-solving skills.

• Establish contact with local and international authorities to facilitate the resolution of guest/crew complaints and requests.

• Collaborate with the Care Team to ensure timely and professional support to those in need.

• Maintain accurate records of important data in compliance with GDPR regulations.

Qualifications and Requirements:

• Previous experience or training in a similar role is preferred.

• Fluency in English and at least two additional languages is required.

• Strong customer service and analytical approach, with excellent communication and organizational skills.

• Ability to work in a team, be dependable, and self-motivated.

VISA Requirements:

• Right to work in Italy is required.



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