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Facilities Coordinator

2 mesi fa

Milano, Lombardia, Italia Jll A tempo pieno
About the Role

We are seeking a highly skilled and experienced Facilities Coordinator to join our team at JLL. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our facilities, providing exceptional customer service, and maintaining a safe and healthy work environment.

Key Responsibilities
  • Work closely with the onsite facilities team to ensure planned preventative and reactive tasks are completed.
  • Organize site PPM and coordinate vendor visits and verification of performed works.
  • Track daily client and JLL ticketing system and keep updated.
  • Follow-up and track remedial works.
  • Work with the internal Task system to keep track of all requested Facilities work and close out actions according to SLAs.
  • Seek to continuously improve processes, systems, and overall client satisfaction.
  • Obtain quotes for repairs that are done by external companies and update them in the finance tracker.
  • Track all intervention and paperwork.
  • Provide weekly and monthly reports.
  • Quality and sense check all vendors are compliant and documentation is logged accordingly.
  • Daily check of the BMS of the office.
  • Daily site inspections of the office.
  • Resolve facilities-related problems with conference rooms, interior furnishings, fixtures, and equipment.
  • Perform fabric related repairs including handyman repairs, building of items required within the office, painting works.
  • Carry out quality audits office including furniture and equipment on a regular basis, logging all issues and ensuring actions are completed on time.
  • Provide support for meetings and conference room repairs, bathroom repairs, MK and restaurant repairs.
  • Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.
  • Ensure completion of daily checks and delivery of committed services and overall client satisfaction, demonstrate responsiveness and creativity in finding solutions for service delivery.
  • Ensure appropriate follow up with customers and vendors.
  • Provides support for the wider facilities and events team in terms of updating tasks/supporting vendors, event setup.
  • Work as part overall FM team on facilities related tasks including first line fix, post room support, events support, replacement of light bulbs and manual handling.
  • Regularly work with external contractors, e.g., ME contractor, cleaning, AV, fit out contractors.
  • Support wider events team in terms of set ups/screens/props etc.
  • Ad hoc duties from time to time to support the rest of the facilities team.
Requirements
  • Experience in a hands-on role working within an events or facilities environment.
  • Technical qualification or trade essential, manual handling training essential.
  • Outstanding customer service skills and orientation.
  • Ability to maintain professionalism at all times under stressful situations.
  • Ability to multitask and work without direct supervision.
  • Proficient in MS Office and possess excellent written and verbal communication and people skills.
  • English proficiency.
  • Previous experience of working in a fast-paced, multi-national environment.
  • Green thinking mentality.
  • Proactive and hands-on mentality.
About JLL

We are a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world.