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Customer Service Representative
2 mesi fa
Adecco Italia S.p.A. ricerca un professionista per occupare la figura di Customer Service – L.68/99 in una realtà operante nel settore dei trasporti.
Responsabilità principali:- Fornire assistenza ai clienti tramite telefono, e-mail, chat e social media, rispondendo a domande riguardanti i viaggi, le escursioni e le attività offerte;
- Gestire le prenotazioni, modifiche e cancellazioni, assicurandosi che le richieste dei clienti siano soddisfatte in modo tempestivo ed efficiente;
- Risolvere eventuali problemi o lamentele in modo professionale, cercando soluzioni che garantiscano la soddisfazione del cliente;
- Collaborare con i vari reparti interni, come il team operativo e il marketing, per assicurare un flusso di informazioni corretto e aggiornato;
- Fornire informazioni dettagliate sui servizi offerti, inclusi orari dei tour, punti di incontro, politiche di cancellazione e consigli di viaggio;
- Assistere i clienti nella preparazione dei loro viaggi, fornendo consigli e suggerimenti per migliorare l'esperienza;
- Monitorare la qualità del servizio offerto e proporre miglioramenti per ottimizzare la customer experience.
- Diploma di scuola superiore (preferibilmente in ambito turistico o affini);
- Esperienza pregressa nel servizio clienti;
- Capacità di lavorare in un ambiente dinamico e gestire il contatto con il pubblico;
- Conoscenza fluente della lingua inglese;
- Orientamento al cliente e problem-solving.
Orario di lavoro: part-time o full-time.
Sede di lavoro: Milano Centro città.
Disponibilità oraria: Full Time
