Personal Accident Claims Specialist

3 settimane fa


Milano, Lombardia, Italia American International Group A tempo pieno
Personal Accident Complex Claims Adjuster

We are seeking a skilled Personal Accident Complex Claims Adjuster to join our team. As a key member of our claims function, you will be responsible for handling and investigating complex claims with a focus on personal accident.

Key Responsibilities:

  • Deal with genuine claims through a proactive, best practice approach, in line with AIG's quality standards.
  • Proactively identify and review suspect/fraudulent claims on a consistent basis, dealing with such claims in line with our clear guidelines.
  • Build effective relationships with internal stakeholders, brokers, medical experts, clients' lawyers, victims, or their legal representatives.
  • Provide support to Team Managers and deputize in their absence, assisting with monitoring market/industry practices in claims handling.
  • Contribute to improving our products in collaboration with colleagues in underwriting, using the claims experience gained.

Requirements:

  • Strong knowledge of legal and regulatory requirements for personal accident claims.
  • Specialist knowledge of technical claims topics related to personal accident.
  • At least some experience in negotiation, mediation, and arbitration.
  • Policy language skills enabling accurate and consistent policy wording interpretation.
  • Lateral thinking and problem-solving skills to develop new ideas to improve working practices.
  • Strong communication, time management, administrative, and report-writing skills.

AIG is a global leader in commercial and personal insurance solutions, committed to creating a culture of belonging and respect. We provide equal opportunities to all qualified individuals and are committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.



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