Client Success Specialist

4 settimane fa

Milano, Lombardia, Italia team A tempo pieno

About Us
iubenda is a legal-tech scale-up established in 2011, currently serving over 110,000 clients across the EU, the US, and more than 100 other countries. We are pioneers in our field, delivering innovative technological solutions on a global scale.

Our Mission
Our goal is to equip our clients with all the necessary tools to ensure compliance with legal, local, and regional regulations, allowing them to concentrate on their core business.

Your Role
We are in search of a motivated Customer Success Specialist to join our team, focusing on the US market. Your primary responsibilities will include enhancing revenue from existing clients, minimizing churn rates, and nurturing relationships to ensure customer satisfaction.

Key Responsibilities
You will report directly to the Head of Customer Success and will be tasked with:

  • Initiating calls aimed at upselling and cross-selling, by suggesting upgrades and subscriptions to maximize customer benefits from iubenda's services;
  • Proactively engaging with current clients to confirm their satisfaction with their subscriptions and addressing any concerns;
  • Guiding clients in selecting the most suitable solutions for their needs, assisting with the onboarding of new services, and facilitating renewals;

Qualifications
To be successful in this role, you should possess:

  • A minimum of 1 year of experience in a customer-facing position;
  • Native-level proficiency in English;
  • Familiarity with HTML, CSS, and Excel;
  • Excellent written and verbal communication skills;
  • A customer-centric mindset, demonstrating patience and strong interpersonal abilities.

Preferred Qualifications
Additional advantages include:

  • Proficiency in any additional language (preferably Italian, Dutch, or Danish);
  • Experience with a CMS tool (such as WordPress or Shopify);
  • Familiarity with Google Tag Manager;
  • A solid understanding of GDPR regulations;
  • Soft skills such as teamwork and the ability to simplify complex topics.

Work Environment
At iubenda, we embrace a fully remote work culture. You have the flexibility to work from anywhere in the world. Alternatively, if you prefer an office setting, we have locations available for hybrid work.

Benefits
We offer a competitive salary in line with other European scale-ups, generous paid time off (+25 weekdays/year), and a range of additional benefits including:

  • Remote work options or access to our offices in Italy and Germany;
  • A travel allowance for visiting colleagues globally;
  • Annual company retreats in exciting locations;
  • Provision of necessary work equipment;
  • A learning budget for professional development;
  • A vibrant and healthy work environment with a multicultural team;
  • Online therapy sessions and English classes during working hours.

We invite you to learn more about iubenda and our commitment to a supportive and enriching workplace.

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