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Customer Success Specialist

2 mesi fa

Milano, Lombardia, Italia DiliTrust A tempo pieno
About DiliTrust

We are a leading SaaS publisher in Europe, transforming legal departments worldwide with cutting-edge technology.

Our mission is to be the first French legal tech to achieve Unicorn status, with a valuation surpassing €1 billion.

Job Description

We are seeking a highly skilled Customer Success Specialist to join our team in Italy.

Key Responsibilities:

  • Qualify, prioritize, and resolve all requests sent to product support;
  • Manage customer expectations to optimize the perception of quality in processing;
  • Ensure proactive and exemplary communication with customers and internally (Sales, Projects, Development);
  • Utilize Freshdesk, Freshcaller, and Jira rigorously and optimally;
  • Resolve tickets as quickly as possible while prioritizing appropriately;
  • Follow up on tickets via email or telephone with customers and internal staff;
  • Participate in assignments or activities entrusted by your manager and management.

Requirements:

  • Italian native speaker;
  • Fluent English;
  • Excellent written and spoken communication skills.
About the Role

This is a junior-level position, and we offer a fast-paced and dynamic work environment.

We provide a range of benefits, including a 'Telework Charter' that allows you to find the right balance between 'Onsite' and 'Remote' work.

We are committed to diversity and promoting professional equality at all levels.