Customer Service Director
2 settimane fa
About Us
EssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the complementary expertise of two industry pioneers to create a vertically integrated business that addresses the world's evolving vision needs and the global demand of a growing eyewear industry.
Job Scope and Responsibilities
As a Customer Service Manager, you will lead the Customer Interaction Center and drive performance as a channel. Your key responsibilities will include:
- Driving excellent sales, service, and technical support for consumers through the execution of all Customer Care activities in line with the Client Experience and Commercial Excellence strategies.
- Defining and implementing the Market CIC strategy, developing a strong continuous improvement spirit, ensuring efficient, agile, and client-oriented operations.
- Fostering a customer-centric spirit in the organization, spreading it across functions to ensure OMNI seamless services.
Areas of Responsibility and Related Activities
Customer Experience
- Deep knowledge of our clients and understanding of their specific needs and expectations.
- Ensuring the appropriate focus across all functions.
Operations
- Defining and developing the Italian CIC strategy, in alignment with the EMEA CIC strategy, and ensuring consistency with the geography budget and resources.
- Leading customer service topics, ensuring the appropriate focus across all functions.
- Translating objectives and operational plans into programs and projects for the whole CIC department.
- Building and promoting adherence to the common CIC strategy by relying on expert team members for local project management.
Team Management
- Ensuring that EL HR/people management principles, policies, and processes are applied.
- Performing target appraisals and building development plans in line with the Performance Management process.
- Recognizing talents and encouraging team members to develop themselves with available tools.
Network of Interaction
Internal: Sales BU, Regional Team (EMEA), Marketing Team, Operations Department, IT, Finance Team
External: Customers and Agencies
Technical Skills - Portrait of a Perfect Candidate
- Bachelor or Master's Degree in Business/Management/Economics or similar commercial/business studies.
- Certifications in CIC Business Management/Customer Experience Standards would be considered a plus.
- At least 8 years of experience in Customer Service & Sales, in B2C and/or B2B.
- Minimum 4 years leading, managing, and developing individuals and teams in medium or large multi-site Contact Center environment.
-
Customer Service Director
1 settimana fa
Milano, Lombardia, Italia Werfen A tempo pienoAbout the PositionWe are seeking a highly skilled Customer Service Manager to join our Supply Chain Department in Milan, Italy.The ideal candidate will have a strong background in customer service and order management, with a minimum of five years of experience in a supervisory or managerial role.The Customer Service Manager will be responsible for building...
-
Customer Service Director
1 giorno fa
Milano, Lombardia, Italia Werfen A tempo pienoAbout the PositionWe are seeking a highly skilled Customer Service Manager to join our Supply Chain Department in Milan, Italy.The ideal candidate will have a strong background in customer service and order management, with a minimum of five years of experience in a supervisory or managerial role.The Customer Service Manager will be responsible for building...
-
Service Director
1 settimana fa
Milano, Lombardia, Italia Canon A tempo pienoJob Title: Professional Service Center DirectorWe are seeking a highly experienced and skilled Professional Service Center Director to lead our Customer Support Operations (CSO) in Italy. As a key member of our team, you will be responsible for driving revenue growth, profitability, and quality of delivered services.Key Responsibilities:Lead PSC Service and...
-
Service Director
4 settimane fa
Milano, Lombardia, Italia Canon A tempo pienoJob DescriptionJob Title: B2B Service DirectorJob Summary:We are seeking a highly skilled and experienced B2B Service Director to lead our Service and Support organization in Italy. The successful candidate will be responsible for driving efficient service operations, business growth, and customer satisfaction.Key Responsibilities:Lead the Service and...
-
Customer Service Director
3 settimane fa
Milano, Lombardia, Italia Werfen A tempo pienoAbout the PositionWe are seeking a highly skilled Customer Service Manager to join our Supply Chain Department in Milan, Italy.The ideal candidate will have a strong background in customer service and order management, with a proven track record of driving customer satisfaction and loyalty.Key Responsibilities:Manage a team of Customer Service...
-
Service Director
2 settimane fa
Milano, Lombardia, Italia Canon A tempo pienoJob Title: B2B Service DirectorAs a B2B Service Director at Canon, you will be responsible for leading our Service and Support organization, ensuring efficient service operations and business growth. Your team will deliver high-quality service propositions and pricing strategies to protect our long-term service margin, while ensuring best-in-class service...
-
Service Director
4 giorni fa
Milano, Lombardia, Italia Canon A tempo pienoJob Title: B2B Service DirectorAs a B2B Service Director at Canon, you will be responsible for leading our Service and Support organization, ensuring efficient service operations and business growth. Your team will deliver high-quality service propositions and pricing strategies to protect our long-term service margin, while ensuring best-in-class service...
-
Service Director
2 settimane fa
Milano, Lombardia, Italia Canon A tempo pienoJob Title: B2B Service DirectorAs a B2B Service Director at Canon, you will be responsible for leading our Service and Support organization, ensuring efficient service operations and business growth. You will work closely with your team to deliver high-quality service propositions and pricing strategies that protect our long-term service margin.Key...
-
Service Director
1 settimana fa
Milano, Lombardia, Italia Canon A tempo pienoJob Title: B2B Service DirectorAs a B2B Service Director at Canon, you will be responsible for leading our Service and Support organization, ensuring efficient service operations and business growth. You will work closely with your team to deliver high-quality service propositions and pricing strategies that protect our long-term service margin.Key...
-
Service Operations Director
2 giorni fa
Milano, Lombardia, Italia Canon A tempo pienoJob Title: Professional Service Center DirectorWe are seeking a highly experienced and skilled Professional Service Center Director to lead our Customer Support Operations in Italy. As a key member of our team, you will be responsible for driving revenue growth, profitability, and quality of delivered services.Key Responsibilities:Lead the development and...
-
Service Director
2 settimane fa
Milano, Lombardia, Italia Canon A tempo pienoJob Title: B2B Service DirectorAs a B2B Service Director at Canon, you will be responsible for leading our Service and Support organization, ensuring efficient service operations and business growth. You will work closely with your team to deliver high-quality service propositions and pricing strategies that protect our long-term service margin.Key...
-
Service Operations Director
3 settimane fa
Milano, Lombardia, Italia Canon A tempo pienoJob Title: Professional Service Center DirectorWe are seeking a highly experienced and skilled Professional Service Center Director to lead our Customer Support Operations (CSO) in Italy. As a key member of our team, you will be responsible for driving revenue growth, profitability, and quality of delivered services.Key Responsibilities:Lead the development...
-
Service Operations Director
1 settimana fa
Milano, Lombardia, Italia Canon A tempo pienoJob Title: Professional Service Center DirectorWe are seeking a highly experienced and skilled Professional Service Center Director to lead our Customer Support Operations in Italy. As a key member of our team, you will be responsible for driving revenue growth, profitability, and quality of delivered services.Key Responsibilities:Lead the development and...
-
Service Director
1 settimana fa
Milano, Lombardia, Italia Canon A tempo pienoJob Title: B2B Service DirectorAs a B2B Service Director at Canon, you will be responsible for leading our Service and Support organization, ensuring efficient service operations and business growth. You will work closely with your team to deliver high-quality service propositions and pricing strategies that protect our long-term service margin.Key...
-
Service Director
5 giorni fa
Milano, Lombardia, Italia Canon A tempo pienoJob Title: B2B Service DirectorAs a B2B Service Director at Canon, you will be responsible for leading our Service and Support organization, ensuring efficient service operations and business growth. You will work closely with your team to deliver high-quality service propositions and pricing strategies that protect our long-term service margin.Key...
-
Service Director
3 settimane fa
Milano, Lombardia, Italia Canon A tempo pienoJob DescriptionAs Service & Support Director, you will lead Canon Italy's Service & Support and Professional Services Organization, ensuring efficient service operations and business growth. Your team will deliver efficient service propositions and pricing strategies to protect our long-term service margin, while ensuring best-in-class service delivery for...
-
Customer Service Director
4 giorni fa
Milano, Lombardia, Italia EssilorLuxottica A tempo pienoAbout UsEssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the complementary expertise of two industry pioneers to create a vertically integrated business that addresses the world's evolving vision needs and the global demand of a growing eyewear...
-
Customer Service Director
3 settimane fa
Milano, Lombardia, Italia EssilorLuxottica A tempo pienoAbout UsEssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the expertise of two industry pioneers to create a vertically integrated business that addresses the world's evolving vision needs and the global demand of the eyewear industry.Job Scope and...
-
Customer Service Director
1 settimana fa
Milano, Lombardia, Italia EssilorLuxottica A tempo pienoAbout UsEssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We bring together the complementary expertise of two industry pioneers to create a vertically integrated business that addresses the world's evolving vision needs and the global demand of a growing eyewear industry.Job Scope...
-
Customer Service Director
2 settimane fa
Milano, Lombardia, Italia EssilorLuxottica A tempo pienoAbout UsEssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We bring together the complementary expertise of two industry pioneers to create a vertically integrated business that addresses the world's evolving vision needs and the global demand of a growing eyewear industry.Job Scope...
