Omnichannel Operations Manager
19 ore fa
We are seeking a highly skilled Omnichannel Operations Manager to join our team in Milan. As a key member of our retail operations team, you will be responsible for overseeing and coordinating retail operations projects, easing store routines, and facilitating interaction with customers.
Key Responsibilities- Envision, lead, and coordinate retail projects related to omnichannel operations, working closely with e-com and digital teams to ensure alignment and successful implementation.
- Partner with IT and suppliers to develop new analytical and performance measurement tools to improve omnichannel reporting and KPIs.
- Develop and communicate SOPs for retail operations, including back of house organization, end of season management, omnichannel orders (wrapping and packaging instructions).
- Work with e-com to set and oversee marketplace omnichannel flows and monitor results.
- Implement and oversee online to offline services (i.e., online Book An Appointment, returns cross channels, etc).
- Coordinate standard operations audits at WW level for both offline (excellence program) and online (e-com mystery shopping). Challenge local organization to set recovery actions if needed.
- Liaise with e-com and digital teams to envision, monitor, and execute omnichannel initiatives and evolutions.
- 6-8 years of retail operations experience.
- University degree.
- Fluent English, other languages a plus.
- Extensive knowledge of omnichannel flows and services (distribution models, technical tools, KPIs, etc).
- Time and project management abilities.
- Continuous improvement oriented and disruptive approach.
- Strong leadership skills and ability to influence local markets and improve execution.
- Excellent organizational skills.
- Excellent management, analytical, communication, and presentation skills.
- Track record of establishing and implementing processes and strong execution.
- Availability to business travel.
Ermenegildo Zegna Group is a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world's finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy's most successful family companies and a global luxury lifestyle brand.
Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder's pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.
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