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Front Desk Associate

2 mesi fa

Roma, Lazio, Italia Radisson Collection Hotel, Rome A tempo pieno
Key Responsibilities

The Front Office Team is the heart of the house, providing a warm welcome and happy smile to our guests. As a Receptionist, you will join a team that is passionate about delivering exceptional service, creating memorable moments for our guests.

Main Responsibilities:

  • Support the smooth running of the front office department, ensuring all aspects of the guest journey and experience are delivered to the highest level.
  • Work as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
  • Take responsibility for the duties and tasks assigned to the role, ensuring all work is carried out in a timely and professional manner.
  • Deliver on departmental plans and objectives, where hotel initiatives & targets are achieved.
  • Collaborate with your immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
  • Build and maintain effective working relationships, promoting the company culture and values.
  • Ensure adherence and compliance to all legislation, where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.
Requirements

We are looking for a Receptionist who:

  • Has experience in front office, although not essential.
  • Has a hands-on approach with a can-do work style.
  • Is committed to delivering exceptional guest service with a passion for the hospitality industry.
  • Can find creative solutions, taking ownership for duties and tasks assigned.
  • Has personal integrity, with the ability to work in an environment that demands excellence.
  • Has experience of working with IT systems on various platforms.
  • Has strong communication skills.

We believe that people are our number one asset, and we are always looking for great people to join our team. If you share our ambition, then start with us.