Customer Experience Specialist

5 giorni fa


Novara, Piemonte, Italia Ermenegildo Zegna Holditalia S.p.A A tempo pieno

About Us

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Ermenegildo Zegna Holditalia S.p.A. is a renowned Italian luxury fashion brand, listed on the NYSE. We're proud of our 112-year history and commitment to excellence in menswear and accessories.

Your Opportunity

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As a Customer Service Specialist, you will be part of our dynamic team, providing top-notch support to our B2B customers. You will be responsible for managing customer orders, supervising product shipment, and handling commercial correspondence.

Main Responsibilities

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  • ">
  • First point of contact for Italian and European customers">
  • Accurate management of customer orders up to fulfillment">
  • Supervise product shipment with reference to seasonal orders">
  • Manage commercial correspondence with customers, interfacing and collaborating with Area Manager, Logistics, and Accounting Offices">
  • Handling of claims and information requests coming from clients">
  • Reporting Activities">
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Principal Skills Required

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We're looking for someone with excellent communication, customer service, and organizational skills. Proficiency in Microsoft Excel is a must, and fluent English is required. Any additional language is an advantage.

Salary Information

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The estimated salary for this position is €60,000 per annum, commensurate with experience.



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