Aftermarket Customer Service Supervisor
3 settimane fa
Aftermarket Customer Service Supervisor
Job Summary:Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Our company is committed to building a more sustainable future and making the world better for everyone. We combine our global reach with local presence, with 16,000 employees in 50 countries. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals, and other essentials to consumers, businesses, and governments globally.
Key Responsibilities:- Manage all operational aspects related to warranty, service/repair/TAR contracts, for the supply of products and/or services, and for the profit and loss account for your function.
- Expand and explore the service potential, ensuring and improving customer satisfaction.
- Responsible for the day-to-day operations of the service team as demanded by the clients and in line with the business processes.
- Main contact for the customer, from the arrival of the service order to the complete execution of the contract and billing.
- Responsible for coordination between the cross-functional teams, assess risks.
- Successfully completed university studies in the field of mechatronics, mechanical engineering, industrial engineering, or similar, or equivalent experience.
- Ability to communicate with colleagues at production sites and service centers in an international environment.
- Basic plant and process knowledge of valves and actuators.
- Proficient in all testing requirements for valves, actuators, and positioners, including testing software and troubleshooting of digital products.
- Several years of professional and management experience, preferably in the field of service and customer support.
- Very good written and spoken English skills and willingness to travel extensively within the sub-region.
- High-quality awareness, commitment, and flexibility, as well as resilience to create a better customer experience.
- Proficient computer skills for accessing and navigating systems, including Oracle, SAP, IGS (Villach), P NXT, Valquo (Villach), Windchill, Valvesight, LMS, PMP, ISOquest, SharePoint, FlexDash, MS-Excel, Word, Outlook, Teams, etc.
- Friendly multicultural environment and team events.
- Life, accident, and health insurance.
- Cafeteria Package.
- Career development and training opportunities.
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