Aftermarket Customer Service Supervisor

2 mesi fa

Mezzago, Italia Flowserve A tempo pieno

Role Summary:

As a Aftermarket Customer Service Manager you are responsible for the management of all operational aspects related to warranty, service/ repair/ TAR contracts, for the supply of products and/or services and for the profit and loss account for your function. You will also be responsible for expanding and exploring the service potential as well as ensuring and improving customer satisfaction.

Responsible for the day-to-day operations of the service team as demanded by the clients and in line with the business processes.

Main contact for the customer, from the arrival of the service order to the complete execution of the contract and billing.

Responsible for coordination between the cross functional teams, assess risks.

Flowserve counts on the Aftermarket Customer Service Manager to be an indispensable resource to our customers, creating a lasting competitive advantage for our products and services. The position anticipated travel to customer sites is organizationally based in the global Quick Response Centre (QRC) of FCD.

Responsibilities:

Actively support a positive HSE culture to reduce lost time injuries and recordable accident frequency rate and maintain a safe hazard free work environment. Work according FLS and Customer safety regulation and rules. Responsible for organization of required equipment (tools, PPE, ...).

Ensuring and optimizing the operational KPIs related to after-market services

Support of existing customers and acquisition of new customers in coordination with the sales department related to after-market.

Coordinate all warranty for FCD products together within the sub-region and liaise with other QRCs worldwide (where applicable) depending upon the end user location. Solicit assistance from EMEA Field service organization, where required, lead by Georg Samonig in Austria.

Provide first line of supervision to the Field Service Technicians to manage daily priorities. Review and sign off the Field Service Reports prepared by the Field Service Technicians and ensure that they continue identifying valve/ actuator/ control panels upgrade & retrofit opportunities including automation services

Performing Field visits, assessments and concluding service contracts

Monitoring and responsibility of the profitability of the after market department into the QRC in Mezzago

Optimization and continuous improvement of process flows in the service department

Active participation in the development and implementation of innovative service processes and solutions

Interface management with internal engineering, external service providers, purchasing, quality and other service / QRC location worldwide

Evaluation and reporting of operational key figures in an international environment

Enforcement of safety and quality expectations

Support in operational tasks from the EMEA Field Service Manager, as required

Requirements:

Successfully completed university studies in the field of mechatronics, mechanical engineering, industrial engineering or similar or equivalent experience

Ability to communicate with colleagues at production sites and service centers in an international environment

Basic plant and process knowledge of valves and actuators

Proficient in all testing requirements for valves, actuators and positioners including testing software and troubleshooting of digital products.

Several years of professional and management experience, preferably in the field of service and customer support

Very good written and spoken English skills and willingness to travel extensively within the sub-region

High quality awareness, commitment and flexibility as well as resilience to create better customer experience

Proficient computer skills for accessing and navigating systems including Oracle, SAP, IGS (Villach), PNXT, Valquo (Villach), Windchill, Valvesight, LMS, PMP, ISOquest, SharePoint, FlexDash, MS-Excel, Word, Outlook, Teams, etc.

Adapt to AMP system

Independent, team-oriented

Overall entrepreneurial mindset

Some travel may be required.

What we offer:

-Friendly multicultural environment and team events

-Life, accident and health insurance

-Cafeteria Package

-Career development and training opportunities

  • Aftermarket Customer Service Supervisor

    1 mese fa

    Mezzago, Italia Flowserve Corporation A tempo pieno

    Job Title: Aftermarket Customer Service SupervisorFlowserve Corporation is seeking a highly skilled and experienced Aftermarket Customer Service Supervisor to join our team. As a key member of our global service organization, you will be responsible for managing the operational aspects of our aftermarket services, ensuring customer satisfaction, and driving...

  • Aftermarket Customer Service Supervisor

    3 settimane fa

    Mezzago, Italia Flowserve Corporation A tempo pieno

    Job Title:Aftermarket Customer Service SupervisorJob Summary:Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. We are seeking a highly skilled and experienced Aftermarket Customer Service Supervisor to join our team. As a key member of our global service organization, you will be responsible for...

  • Aftermarket Customer Service Supervisor

    3 settimane fa

    Mezzago, Italia Flowserve Corporation A tempo pieno

    Job Title: Aftermarket Customer Service SupervisorFlowserve Corporation is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. We are seeking a highly skilled and experienced Aftermarket Customer Service Supervisor to join our team.Job Summary:The Aftermarket Customer Service Supervisor will be responsible for...

  • Aftermarket Customer Service Supervisor

    2 mesi fa

    Mezzago, Italia Flowserve Corporation A tempo pieno

    Job Title: Aftermarket Customer Service SupervisorFlowserve Corporation is seeking a highly skilled Aftermarket Customer Service Supervisor to join our team. As a key member of our global service organization, you will be responsible for managing all operational aspects related to warranty, service, repair, and TAR contracts for our products and services.Key...

  • Aftermarket Customer Service Supervisor

    1 mese fa

    Mezzago, Italia Flowserve A tempo pieno

    Job Title: Aftermarket Customer Service SupervisorJob Summary:Flowserve is seeking a highly skilled Aftermarket Customer Service Supervisor to join our team. As a key member of our global Quick Response Centre (QRC), you will be responsible for managing all operational aspects related to warranty, service, and repair contracts. Your primary focus will be on...

  • Aftermarket Customer Service Supervisor

    1 mese fa

    Mezzago, Italia Flowserve A tempo pieno

    Job Title: Aftermarket Customer Service SupervisorJob Summary:Flowserve is seeking a highly skilled Aftermarket Customer Service Supervisor to join our team. As a key member of our global Quick Response Centre (QRC), you will be responsible for managing all operational aspects related to warranty, service, and repair contracts, as well as expanding and...

  • Flowserve Aftermarket Customer Service Supervisor Position

    2 settimane fa

    Mezzago, Italia Flowserve Corporation A tempo pieno

    Aftermarket Customer Service Supervisor RoleFlowserve Corporation is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. We combine our global reach with local presence to provide innovative flow control products and services to our customers worldwide.Role Summary: As a Aftermarket Customer Service...

  • Aftermarket Customer Service Supervisor

    1 mese fa

    Mezzago, Italia Flowserve A tempo pieno

    Job Title: Aftermarket Customer Service SupervisorJob Summary:We are seeking a highly skilled Aftermarket Customer Service Supervisor to join our team at Flowserve. As a key member of our service team, you will be responsible for managing all operational aspects related to warranty, service, and repair contracts, as well as expanding and exploring the...

  • Aftermarket Customer Service Supervisor

    3 settimane fa

    Mezzago, Italia Flowserve Corporation A tempo pieno

    Job SummaryFlowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. We are seeking an experienced Aftermarket Customer Service Manager to join our team in Mezzago, Italy. As a key member of our global Quick Response Centre (QRC), you will be responsible for managing all operational aspects related to...

  • Aftermarket Customer Service Supervisor

    1 mese fa

    Mezzago, Italia Flowserve Corporation A tempo pieno

    About the RoleFlowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. As an Aftermarket Customer Service Manager, you will play a critical role in ensuring the success of our customers by providing exceptional service and support.Key ResponsibilitiesManage all operational aspects related to warranty,...

  • Aftermarket Customer Service Supervisor

    2 settimane fa

    Mezzago, Italia Flowserve A tempo pieno

    Job Summary:Flowserve is seeking a highly skilled and experienced Aftermarket Customer Service Supervisor to join our team. As a key member of our global service operations, you will be responsible for managing all operational aspects related to warranty, service, and repair contracts, as well as expanding and exploring the service potential to ensure...

  • Aftermarket Customer Service Supervisor

    6 giorni fa

    Mezzago, Italia Flowserve Corporation A tempo pieno

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...

  • Aftermarket Customer Service Supervisor

    3 settimane fa

    Mezzago (Monza Brianza), Italia Flowserve Corporation A tempo pieno

    Job Title:Aftermarket Customer Service SupervisorJob Summary:Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Our company is committed to building a more sustainable future and making the world better for everyone. We combine our global reach with local presence, with 16,000 employees in 50...

  • Aftermarket Customer Service Supervisor

    2 mesi fa

    Mezzago, Italia Flowserve Corporation A tempo pieno

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...

  • Aftermarket Customer Service Manager

    3 settimane fa

    Mezzago, Italia Flowserve A tempo pieno

    Job Title: Aftermarket Customer Service SupervisorJob Summary:We are seeking a highly skilled and experienced Aftermarket Customer Service Supervisor to join our team at Flowserve. As a key member of our global Quick Response Centre (QRC), you will be responsible for managing all operational aspects related to warranty, service, and repair contracts, as well...

  • Aftermarket Customer Service Supervisor

    2 mesi fa

    mezzago, Italia Flowserve Corporation A tempo pieno

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...

  • Aftermarket Customer Service Supervisor

    3 settimane fa

    Mezzago (Monza Brianza), Italia Flowserve Corporation A tempo pieno

    Job Summary:Flowserve Corporation is seeking a highly skilled Aftermarket Customer Service Manager to join our team. As a key member of our global organization, you will be responsible for managing all operational aspects related to warranty, service, and repair contracts for our comprehensive flow control solutions.Key Responsibilities:Manage day-to-day...

  • Aftermarket Customer Service Supervisor

    2 settimane fa

    Mezzago, Italia Flowserve Corporation A tempo pieno

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. We are seeking an experienced professional to manage all operational aspects related to warranty, service/repair/TAR contracts, for the supply of products and/or services. The ideal candidate will be responsible for expanding and exploring the...

  • Aftermarket Customer Service Supervisor

    2 settimane fa

    Mezzago (MB), Italia Flowserve Corporation A tempo pieno

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...

  • Aftermarket Customer Service Supervisor

    2 settimane fa

    Mezzago (MB), Italia Flowserve Corporation A tempo pieno

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...