Luxury Guest Experience Coordinator

7 giorni fa


Milano, Lombardia, Italia Hosco A tempo pieno
Job Description

We are seeking a Luxury Guest Experience Coordinator to join our team at Hosco. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences, ensuring that every stay is memorable and tailored to the individual needs of each guest.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be responsible for coordinating guest arrivals and departures, managing guest feedback, and collaborating with other departments to ensure seamless delivery of services.

Key Responsibilities:

  • Extend a warm welcome to arriving guests and provide a professional introduction to the hotel
  • Act as a point of contact for guests, addressing questions, concerns, and special requests
  • Resolve guest issues and facilitate additional services such as transportation and reservations
  • Analyze guest feedback and take decisive action to enhance guest experiences

Benefits:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • The chance to work with a diverse team and contribute to the success of our company


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