Guest Experience Specialist
7 giorni fa
Legendary Service at Mandarin Oriental Milan
We are seeking a skilled Guest Service Agent to join our team at Mandarin Oriental, Milan. As a key member of the Front Office Department, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our valued guests.
Key Responsibilities:
- Welcome and assist guests upon arrival
- Process guest check-ins and check-outs efficiently
- Provide accurate and timely information about hotel services and facilities
- Maintain a high level of knowledge about local attractions and activities
- Collaborate with colleagues to resolve guest concerns and issues
Requirements:
- Proven experience in a similar role within the hospitality industry
- Excellent communication and problem-solving skills
- Able to work effectively in a fast-paced environment
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