Guest Experience Specialist

7 giorni fa


Milano, Lombardia, Italia Mandarin Oriental Hotel Group Limited A tempo pieno

Legendary Service at Mandarin Oriental Milan

We are seeking a skilled Guest Service Agent to join our team at Mandarin Oriental, Milan. As a key member of the Front Office Department, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our valued guests.

Key Responsibilities:

  • Welcome and assist guests upon arrival
  • Process guest check-ins and check-outs efficiently
  • Provide accurate and timely information about hotel services and facilities
  • Maintain a high level of knowledge about local attractions and activities
  • Collaborate with colleagues to resolve guest concerns and issues

Requirements:

  • Proven experience in a similar role within the hospitality industry
  • Excellent communication and problem-solving skills
  • Able to work effectively in a fast-paced environment


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