Five-Star Guest Experience Manager

7 giorni fa


Milano, Lombardia, Italia Armani Hotel Milano A tempo pieno
What We Offer
The Armani Hotel Milano provides an inspiring work environment where talented individuals can grow and develop their careers. As a luxury hospitality experience coordinator, you will be part of a collaborative team that shares your passion for delivering exceptional guest experiences. Our comprehensive training program ensures you receive the necessary skills and knowledge to excel in your role. You will have access to ongoing professional development opportunities, enabling you to stay up-to-date with the latest industry trends and best practices.

Key Responsibilities
- Coordinate with colleagues to ensure seamless guest experiences throughout the property
- Monitor guest feedback and suggestions to continuously improve our services
- Develop and implement strategies to enhance guest loyalty and retention
- Maintain accurate records of guest interactions and preferences

Requirements
- Bachelor's degree in hospitality or a related field
- Proven experience in a customer-facing role, preferably in a luxury hotel setting
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment

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