SAP S/4 HANA Technical Service Expert

2 settimane fa


Italia SAP SE A tempo pieno

Technical Service Manager Job Description

As an SAP Technical Service Manager, you will play a vital role in supporting our customers on their SAP S/4 HANA adoption journey, aligning with SAP's global strategy. You will collaborate with the SAP Enterprise Cloud Services team, working across various SAP departments to deliver exceptional services to our customers and resolve technical complexities.

  • Key Responsibilities:
  • Act as a primary point of contact for customers to discuss SAP technology and innovation, serving as an escalation point for technical issues, service requests, and incidents.
  • Analyze customer business requirements and problems, understanding their business, goals, and challenges to propose precise technical solutions and services.
  • Provide in-depth knowledge of SAP S/4 HANA architecture, conversion, migration path, methodology, and tools.
  • Understand SAP high availability or disaster recovery architecture, network, and virtual technologies.
  • Identify top issues, define, and execute service plan activities, and orchestrate the implementation of technical action items across customer landscapes.
  • Design optimal SAP configuration to enhance system performance and availability.
  • Identify and position SAP offerings that deliver value to the customer.

What You Bring

  • A minimum of 5+ years of SAP technical administration and operations of SAP solutions (preferably in the domain of SAP Basis).
  • A minimum of 1-2 years of experience in customer-facing roles.
  • Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA, and Sybase databases.
  • Experience in de-escalating critical situations.
  • Fluency in Spanish and English. Fluency in Italian, Portuguese, or Turkish is an added advantage.
  • Solid knowledge of SAP technologies and products (SAP certification is highly beneficial).
  • Hyperscalers certification (AWS, Azure, GCP) is an additional plus.

Meet Your Team

SAP Enterprise Cloud Services is a part of the Product Engineering board area in SAP, responsible for offering cloud-hosted infrastructure, technical & application managed services to our SAP private cloud customers. As a TSM, you will be the point of contact for all technical topics regarding customer's S/4 HANA Private cloud engagement. ECS is a global organization comprising regional TSM teams located in Spain, Italy, and India. We value diversity, collaboration, and knowledge sharing. We take pride in customer satisfaction and strive to continually improve our organization.

We request that applications be submitted in English only.



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