Customer Care Specialist

3 settimane fa

Verona, Veneto, Italia Everli A tempo pieno

About the Role:

We are seeking a highly skilled Customer Care Specialist to join our Support and Live Operations team in Verona. As a key member of our team, you will play a crucial role in providing exceptional customer service and ensuring seamless order fulfillment.

Key Responsibilities:

  • Manage daily contacts with customers and shoppers, providing efficient help in managing all phases of the order cycle.
  • Take care of logistics issues and orders assignment, cooperating with the Local Operation Team when necessary.
  • Receive and process customer orders, inquiries, or complaints as the first line of support, escalating where necessary.
  • Maintain proper administration of order information in relevant systems to ensure up-to-date information, simple tracking, early detection of potential issues, and to enable forecasting.
  • Proactively execute cash collection in line with payment terms and process flows.
  • Report bugs related to our apps, identifying and preventing any loss.
  • Prevent and manage frauds, using a dedicated company tool to identify and prevent attempts.
  • Answer technical questions and resolve technical difficulties for customers, escalating where necessary.

What We Offer:

  • A full-time fixed-term contract of 1 year with work shifts.
  • A competitive gross annual salary.
  • Plenty of cool benefits, including a Welfare Budget, Home Workstation Budget, and Mental Health Support.
  • Flexible working conditions, with a hybrid work approach.

Requirements:

  • Bachelor's degree in humanities or communications.
  • Previous experience in customer or operations-facing roles, preferably as a Customer Care/Operation Specialist in B2B or B2C companies.
  • Proficiency with Office, specifically Excel, and ZenDesk (a plus).
  • Availability to work on shifts, including weekends and holidays.
  • Mother tongue or fluent in Italian, with upper intermediate English knowledge (B2) or better.

Nice to Have:

  • Strong interpersonal skills and commercial inclination.
  • Flexibility, problem-solving abilities, precision.
  • Multitasking skills.

About Everli:

We are Europe's leading marketplace for online grocery shopping and one of its fastest-growing scale-ups. We achieve our growth through a culture that is collaborative, transparent, data-driven, and focused on our mission. Our rapidly growing and diverse international team has offices located in Italy, with headquarters in Milan and Verona.

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