Sea Logistics Customer Care Coordinator

4 settimane fa


Verona, Veneto, Italia Kuehne+Nagel A tempo pieno

Role Overview
As a Sea Logistics Customer Care Specialist at Kuehne+Nagel, you will be part of a dynamic team responsible for coordinating transport activities in the Operational Care Center. Your primary focus will be on handling customer requests and complaints, ensuring seamless communication and resolving any issues that may arise.

Key Responsibilities
Handle a variety of export/import and/or LCL shipments
Provide customers with quotes in collaboration with your manager or responsible person
Inform customers correctly and in time about the course of the shipment
Follow the shipment from the customer until the port of departure/arrival
Optimize operational and administrative processes for more efficiency within your department

Requirements
Bachelor's degree or equivalent in Logistics/Supply Chain Management
Proven experience in Sea Logistics
Strong knowledge in Freight Forwarding
Proven experience in customer service
Advanced knowledge on industry-specific guidelines and adherence to regulatory requirements
Ability to communicate persuasively while demonstrating adaptability and empathy

About Kuehne+Nagel
Kuehne+Nagel is one of the world's leading logistics companies, committed to shaping the world of logistics with innovative and sustainable solutions. With over 80,000 employees at almost 1,300 locations in over 100 countries, we offer a diverse and dynamic work environment. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.



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