Technical Support Specialist
3 giorni fa
We are seeking a highly skilled Technical Support Specialist to join our team at Alstom Gruppe. As a key member of our Maintenance Operations Team, you will be responsible for providing technical support to maintenance activities on Trackside signalling products.
Key Responsibilities- Perform on-site preventive/corrective maintenance, verifications, repair/settings
- Provide technical remote support to customers, including instruction, troubleshooting, and assistance
- Plan, prepare, and/or instruct external training programs to deliver product knowledge
- Write technical reports, plan service stock materials, and support bid teams for service quotations
- Ensure strong EHS mindset in all situations to assure Alstom and Country safety standards
- Provide customer feedback to improve products and meet customer needs
- Define and implement maintenance and technical assistance plans
- Support the Service organization in defining maintenance strategy in tenders and offers
- Cooperate with product engineering teams in Return of Experiences, definition of maintainability requirements, and support for constant review/enhancement of maintenance manuals
- Bachelor's degree or Technical High School Diploma in Mechatronic or Mechanical/Electrotechnical with experience
- Knowledge of electronic design principles and methodology
- Basic knowledge of common operating systems
- MS Office knowledge and Autocad proficiency
- Capability to interpret mechanics/electrics drawings and schemes
- Capability to use test tools (oscilloscope, multimeter, etc.)
- Knowledge of railways signalling systems and principles (a plus)
- Drive License, necessary to drive company cars
- Capability to perform analysis and relate information from different contexts
- Capability to work in team and attitude to problem solving
- Capability to work in stress and urgency conditions
At least two years of experience in Electromechanical-Electronic company as on-site or remote technical assistance is desirable. Field service on Signalling equipment will be a plus.
Language SkillsItalian: excellent level written and spoken; English: good level written and spoken.
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