Technical Support Specialist

3 giorni fa


Florence, Toscana, Italia ALSTOM Gruppe A tempo pieno
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Alstom Gruppe. As a key member of our Maintenance Operations Team, you will be responsible for providing technical support to maintenance activities on Trackside signalling products.

Key Responsibilities
  • Perform on-site preventive/corrective maintenance, verifications, repair/settings
  • Provide technical remote support to customers, including instruction, troubleshooting, and assistance
  • Plan, prepare, and/or instruct external training programs to deliver product knowledge
  • Write technical reports, plan service stock materials, and support bid teams for service quotations
  • Ensure strong EHS mindset in all situations to assure Alstom and Country safety standards
  • Provide customer feedback to improve products and meet customer needs
  • Define and implement maintenance and technical assistance plans
  • Support the Service organization in defining maintenance strategy in tenders and offers
  • Cooperate with product engineering teams in Return of Experiences, definition of maintainability requirements, and support for constant review/enhancement of maintenance manuals
Requirements
  • Bachelor's degree or Technical High School Diploma in Mechatronic or Mechanical/Electrotechnical with experience
  • Knowledge of electronic design principles and methodology
  • Basic knowledge of common operating systems
  • MS Office knowledge and Autocad proficiency
  • Capability to interpret mechanics/electrics drawings and schemes
  • Capability to use test tools (oscilloscope, multimeter, etc.)
  • Knowledge of railways signalling systems and principles (a plus)
  • Drive License, necessary to drive company cars
  • Capability to perform analysis and relate information from different contexts
  • Capability to work in team and attitude to problem solving
  • Capability to work in stress and urgency conditions
Experience

At least two years of experience in Electromechanical-Electronic company as on-site or remote technical assistance is desirable. Field service on Signalling equipment will be a plus.

Language Skills

Italian: excellent level written and spoken; English: good level written and spoken.



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