Process Improvement Specialist

1 giorno fa


Milano, Lombardia, Italia DKV Mobility A tempo pieno

Job Title: Process Improvement Specialist

About the Role:

We are seeking a highly skilled Process Improvement Specialist to join our team at DKV Mobility. As a key member of our Inside Sales department, you will be responsible for analyzing data from internal systems, identifying areas for improvement, and implementing process changes to increase productivity and service levels.

Key Responsibilities:

  • Analyze data from internal systems to identify opportunities for process improvement
  • Develop and implement process changes to increase productivity and service levels
  • Collaborate with the Inside Sales Manager and Team Leaders to ensure effective implementation of process changes
  • Provide training and support to internal agents and outsourced telesales providers on new processes and systems
  • Continuously monitor and evaluate the effectiveness of process changes and make recommendations for further improvement

Requirements:

  • Bachelor's degree in a relevant field
  • At least 2 years of experience in data analysis and reporting, preferably in sales companies
  • Proficiency in data analysis tools, CRM platforms, and contact center platforms
  • Advanced level of Excel
  • Excellent verbal and written communication skills in Italian and English

Why DKV Mobility?

We are a dynamic and innovative company that values teamwork, work-life balance, and employee development. We offer a comprehensive benefits package, flexible working hours, and opportunities for career growth and professional development.



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