Order Fulfilment Strategist

3 settimane fa


Milano, Lombardia, Italia Fanatics Inc A tempo pieno
Job Description

Fanatics Inc is seeking a highly skilled Order Fulfilment Manager to join our team in Barzago, LC. As a key member of our Operations department, you will be responsible for managing the order fulfilment process, ensuring timely and efficient delivery of products to our customers.

The ideal candidate will have a strong background in logistics and operations, with experience in managing teams and implementing process improvements. You will be responsible for defining and developing new strategies for order fulfilment, monitoring order completion rates, and overseeing returns and complaints related to order fulfilment.

You will work closely with our Customer Service team to reduce customer claims, identify operational issues, and collaborate with our IT department to improve our systems and processes.

In this role, you will have the opportunity to make a significant impact on our business, driving growth and efficiency through effective order fulfilment management.

Key Responsibilities:

  • Develop and implement new strategies for order fulfilment, ensuring efficient and scalable processes.
  • Monitor order completion rates and identify areas for improvement.
  • Oversee returns and complaints related to order fulfilment.
  • Work closely with the Customer Service team to reduce customer claims.
  • Identify operational issues and collaborate with the IT department to improve systems and processes.
  • Collaborate with the logistics team to ensure timely and efficient delivery of products.

Requirements:

  • 2-3 years of experience in logistics and operations.
  • Proven track record of implementing process improvements and driving efficiency.
  • Strong analytical and problem-solving skills.
  • Excellent communication and team management skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing company.
  • A collaborative and supportive work environment.

Fanatics Inc is an equal opportunities employer and welcomes applications from diverse candidates.


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