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Datacenter Technician

2 settimane fa

Milano, Lombardia, Italia JR Italy A tempo pieno

About JR Italy:

As a leading company in the field of data center operations, JR Italy is committed to providing high-quality services to our customers. We strive to design and deliver server resources and infrastructures that meet the needs of our clients.

In this role, you will be part of the DC Operations team and report directly to the Datacenter Manager. Your primary responsibility will be to ensure the proper functioning of the data center infrastructure by performing equipment installation and maintenance tasks.

  • Contribute to datacenter systems architecture and provide 1st level of support
  • Optimize rack space for new servers
  • Install and connect power and network cables within server and network racks
  • Wire incoming cables and network within racks respecting wiring schemes
  • Install/uninstall servers as required by the DC Team Leader and in accordance with operational plans
  • Assemble and install computer hardware (assemble/install/upgrade/update servers)
  • Adhere to health and safety rules and regulatory requirements
  • Escalate incident tickets to Level 2 support where appropriate
  • Complete interventions on equipment in response to monitoring alerts or customer tickets
  • Upgrade servers (change obsolete components)
  • Perform curative maintenance on delivered servers
  • Troubleshoot technical issues using various tools: network, servers
  • Understand and maintain cabling systems
  • Replace failed networking devices within racks
  • Implement actions to resolve problems related to the server environment
  • Ensure servers are functioning properly via analysis and monitoring
  • Use right tools and keep asset databases up to date: stock, assets, status, actions, etc.
  • Assist team members with other relevant maintenance tasks within the Datacenter
  • Coordinate activity with all 24/7 teams and help improve customer relations
  • Contribute to continuous improvement of the department, meeting requirements set out in the quality management system
  • Maintain good customer relations and customer satisfaction on a daily basis
  • Share information between maintenance agents and provide reports to the Team Leader
  • Respect schedule and targets set by the Team Leader