Lavori attuali relativi a Specialista di Supporto IT - Milano, Lombardia - Hrm s.r.l.


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  • IT Support Specialist

    2 settimane fa


    Milano, Lombardia, Italia Glovo A tempo pieno

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Specialista di Supporto IT

2 mesi fa


Milano, Lombardia, Italia Hrm s.r.l. A tempo pieno
Descrizione del Ruolo

Il nostro team di Hrm s.r.l. è alla ricerca di un Specialista di Supporto IT per supportare la nostra squadra di tecnici e garantire il funzionamento ottimale dei nostri sistemi.

Responsabilità:

  • Monitorare e gestire gli SLA (Service Level Agreement) per garantire il rispetto degli standard di servizio.
  • Pianificare e condurre le riunioni con i fornitori per coordinare le attività e definire le priorità operative.
  • Definire e ottimizzare i processi relativi agli applicativi CRM ed E-Commerce, con particolare attenzione alla gestione di ticket di alta priorità.
  • Garantire risposte tempestive ed efficaci alle esigenze del progetto.

Requisiti:

  • Almeno 4 anni di esperienza in ruolo analogo.
  • Competenze comprovate nella gestione di sistemi applicativi complessi come CRM ed E-Commerce.
  • Capacità di monitorare, analizzare e garantire il rispetto degli SLA.
  • Esperienza nella gestione di ticket di alta priorità.
  • Familiarità con le principali piattaforme di CRM e con soluzioni E-Commerce.
  • Ottima conoscenza della lingua inglese.

Competenze e capacità apprezzate:

  • Eccellenti doti di organizzazione e coordinamento.
  • Ottime capacità di problem solving.
  • Propensione al lavoro in team.
  • Spiccate doti relazionali e comunicative.

Il nostro processo di selezione:

  1. Colloquio conoscitivo HR.
  2. Colloquio Tecnico.