Digital Experience Solutions Manager

2 mesi fa


Roma, Lazio, Italia Adobe A tempo pieno

About Adobe

At Adobe, we're passionate about empowering people to create and deliver exceptional digital experiences. Our company is dedicated to helping individuals and businesses alike achieve their goals through innovative technology and solutions.

The Opportunity

We're seeking a highly motivated and results-driven Solution Account Manager to join our Digital Experience team in Milan. As a key member of our sales team, you'll be responsible for developing and executing sales strategies to drive growth and revenue within our existing customer base.

Key Responsibilities

  • Identify and align with customers on compelling business issues to be addressed.
  • Secure contract renewals for our Digital Experience customers in coordination with the Adobe Sales Team.
  • Identify expansion opportunities to generate additional revenue through upselling and cross-selling, driving those opportunities to closure and/or ensuring the right resources are engaged.
  • Lead the complete sales cycle for renewals and upsell opportunities on your accounts.
  • Manage a sales pipeline of renewals and new business that consistently delivers above-expectation results.
  • Develop expertise on one group of Solutions, becoming a recognized authority and trusted advisor.
  • Deliver presentations and demonstrations, coordinating internal resources as needed.
  • Share customer insights with the wider Sales organization.
  • Identify and assess renewal risks for customers.
  • Assist with issue and support partner concerns as needed.
  • Maintain high customer satisfaction and retention levels.
  • Supervise non-renewal, pending, and lost renewals, including reasons for cancellation for analysis.
  • Support evolving sales processes aimed at improving renewal efficiency.
  • Conduct yourself in a highly professional and ethical manner, adopting behaviors that enhance the company's reputation and act with integrity at all times.
  • Supervise and report on market and competitor activities, providing relevant feedback.

Requirements

  • Confirmed experience in Field Sales.
  • Candidates should have a Master's Degree in Sales/Business and a track record of successful business-to-business sales experience.
  • Master the end-to-end sales cycle management from prospecting to closing.
  • Ability to call within all levels of an organization, identifying decision-makers, and building long-term customer relationships by establishing trust and credibility.
  • Highly motivated and professional with excellent communication skills, confident, and results-oriented.
  • Ability to build pipeline through up-selling and cross-selling into our customer base.
  • High ethics, integrity, and humility with a desire to operate as part of a team.
  • Ability to challenge the status quo to help drive innovation across the business.
  • Professional proficiency in Italian and English.

About Working at Adobe

At Adobe, you'll be immersed in an exceptional work environment that's recognized worldwide for its best companies lists. You'll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach, where ongoing feedback flows freely.

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace, regardless of gender, race, or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.



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