ICT Service Coordinator

7 giorni fa


Milano, Lombardia, Italia Edison A tempo pieno

ICT Service Coordinator

Join our team at Edison

We are looking for a skilled ICT Service Coordinator to join our team in Milan. As an ICT Service Coordinator, you will be responsible for coordinating technical support services, defining and implementing IT service management tools, and monitoring the performance of our vendors.

About the role

The ICT Service Coordinator will be part of our Infrastructure team and will be responsible for:

  • Coordinating technical support services, both on-site and remote;
  • Defining, analyzing, and implementing IT service management tools;
  • Monitoring the performance of our vendors to achieve SLA and KPI targets;
  • Producing and maintaining documentation to support the operation of the help desk and on-site support;
  • Managing projects for non-standard activities, such as technological innovation projects;
  • Coordinating vendors in resolving problems and analyzing root causes;
  • Gesturing and coordinating continuous improvement plans.

Requirements

To be successful in this role, you will need:

  • Good knowledge of IT service management processes (ITIL certification is a plus);
  • Good technical knowledge in the workplace and modern work areas;
  • Knowledge of ServiceNow or other IT service management tools;
  • Knowledge of the MS Office suite and main collaboration tools;
  • Knowledge of main mobile device management tools (AirWatch, Intune, etc.) and print management;
  • Knowledge and experience in audio and video device management;
  • Knowledge and experience of virtual desktop management solutions;
  • Good knowledge of the English language.

Desirable skills

We are looking for someone with:

  • A customer-oriented approach;
  • A collaborative approach with colleagues and vendors;
  • A propensity for teamwork and information sharing;
  • Excellent planning and organization skills;
  • Good communication skills;
  • A focus on objectives;
  • Problem-solving skills.

Education

A technical diploma or informatics degree is required.

Work location

The work location is Foro Buonaparte.


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