Logistics Customer Service Representative

3 settimane fa


Ancona, Marche, Italia Kuehne+Nagel A tempo pieno

We are seeking a skilled Sea Logistics Customer Care Specialist to join our team at Kuehne+Nagel. As a key member of our customer care team, you will be responsible for providing top-notch support to our clients and customers, ensuring their satisfaction with our products and services.

Responsibilities
  1. Advise and consult with customers to ensure their satisfaction and resolve any issues that may arise.
  2. Manage shipments, including the qualification and entry of customer orders into the operational execution process.
  3. Provide quotations and updates for customer inquiries, setting the final selling price.
  4. Onboard new customers, incorporating their requirements into our systems.
  5. Maintain and integrate customer data within our systems.
  6. Engage in operational customer relationship management, exchanging knowledge with sales teams.
  7. Create, refine, and review reports to ensure smooth operations.
Requirements
  • Background in Sea Logistics.
  • Intermediate level of English (B1).
  • Strong communication and conflict resolution skills.
  • Analytical skills.

We value our people and strive to provide a first-class benefits experience, focusing on supporting physical, financial, and emotional well-being. Our benefits include accidental coverage, extra medical insurance, access to fitness programs, language training, and more.



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