Logistics Customer Service Representative
3 settimane fa
We are seeking a skilled Sea Logistics Customer Care Specialist to join our team at Kuehne+Nagel. As a key member of our customer care team, you will be responsible for providing top-notch support to our clients and customers, ensuring their satisfaction with our products and services.
Responsibilities- Advise and consult with customers to ensure their satisfaction and resolve any issues that may arise.
- Manage shipments, including the qualification and entry of customer orders into the operational execution process.
- Provide quotations and updates for customer inquiries, setting the final selling price.
- Onboard new customers, incorporating their requirements into our systems.
- Maintain and integrate customer data within our systems.
- Engage in operational customer relationship management, exchanging knowledge with sales teams.
- Create, refine, and review reports to ensure smooth operations.
- Background in Sea Logistics.
- Intermediate level of English (B1).
- Strong communication and conflict resolution skills.
- Analytical skills.
We value our people and strive to provide a first-class benefits experience, focusing on supporting physical, financial, and emotional well-being. Our benefits include accidental coverage, extra medical insurance, access to fitness programs, language training, and more.
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