Dolce & Gabbana E-commerce Advisor

4 settimane fa


Milano, Lombardia, Italia Dolce & Gabbana A tempo pieno

Are you passionate about luxury fashion and customer service? Do you have a strong knowledge of the fashion industry and excellent communication skills? We are seeking a highly motivated and experienced Online Client Advisor to join our Global E-commerce team in Milan, Italy.

Main Responsibilities:

  • Consistently achieve or exceed sales goals and develop business opportunities;
  • Provide exceptional customer service by exceeding client expectations and demonstrating a deep understanding of Dolce & Gabbana products and history;
  • Drive sales and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;
  • Capture meaningful customer data and build relationships to personalize future client development opportunities;
  • Maintain accurate and organized client records and provide regular follow-up on sales or client requests;
  • Discuss fashion trends and luxury market developments with clients and provide advice on general fashion topics;
  • Work collaboratively with colleagues to ensure a consistent exceptional experience and contribute to a positive working environment;
  • Adhere to Dolce & Gabbana image standards and guidelines;
  • Invite clients to company events and accompany them to events;
  • Be available to travel to meet with clients in their locations.

Key Requirements & Competencies:

  • Previous experience in commercial/customer service role in Fashion & Luxury industry;
  • Fluent in English (both written and spoken);
  • Problem-solving, adaptability, and multitasking;
  • Passion and strong knowledge of luxury industry;
  • Customer-oriented attitude, excellent interpersonal and communication skills.

Location: Milan, Italy



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