Dolce & Gabbana E-commerce Advisor
4 settimane fa
Are you passionate about luxury fashion and customer service? Do you have a strong knowledge of the fashion industry and excellent communication skills? We are seeking a highly motivated and experienced Online Client Advisor to join our Global E-commerce team in Milan, Italy.
Main Responsibilities:
- Consistently achieve or exceed sales goals and develop business opportunities;
- Provide exceptional customer service by exceeding client expectations and demonstrating a deep understanding of Dolce & Gabbana products and history;
- Drive sales and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;
- Capture meaningful customer data and build relationships to personalize future client development opportunities;
- Maintain accurate and organized client records and provide regular follow-up on sales or client requests;
- Discuss fashion trends and luxury market developments with clients and provide advice on general fashion topics;
- Work collaboratively with colleagues to ensure a consistent exceptional experience and contribute to a positive working environment;
- Adhere to Dolce & Gabbana image standards and guidelines;
- Invite clients to company events and accompany them to events;
- Be available to travel to meet with clients in their locations.
Key Requirements & Competencies:
- Previous experience in commercial/customer service role in Fashion & Luxury industry;
- Fluent in English (both written and spoken);
- Problem-solving, adaptability, and multitasking;
- Passion and strong knowledge of luxury industry;
- Customer-oriented attitude, excellent interpersonal and communication skills.
Location: Milan, Italy
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