Hermès Boutique Firenze Customer Experience Ambassador

18 ore fa


Florence, Toscana, Italia Hermès A tempo pieno

Main Responsibilities

The Customer Experience Ambassador will be responsible for delivering exceptional customer service to our clients.

Key responsibilities include:

  • Welcome clients with a warm and professional greeting;
  • Build strong relationships with clients to understand their needs and preferences;
  • Support the sales team by assisting with client appointments and visits;
  • Manage customer queues and provide timely updates;
  • Collaborate with the operations team to ensure seamless customer experiences.

Requirements

The ideal candidate will possess:

  • A bachelor's degree in a related field, preferably with a focus on languages or fashion;
  • Fluency in Italian and English, with a third language considered an asset;
  • Excellent communication and interpersonal skills;
  • Proficiency in Excel and other IT tools;
  • Professionalism, enthusiasm, and a strong team player mentality.

About Hermès

Hermès is a people-centric retail company that values passion, creativity, and excellence. We seek individuals who share our passion for delivering exceptional customer experiences and are committed to building meaningful relationships with our clients.



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