Customer Service Lead
6 giorni fa
About Tn Italy
Tn Italy is a leading provider of premium spirits in the Italian market. We are committed to delivering exceptional customer service and building strong relationships with our customers.
Job Description
We are seeking a highly skilled and experienced Customer Service Lead to join our team in Milan. As a key member of our customer service team, you will be responsible for providing excellent customer service, managing customer complaints, and optimizing our customer service processes.
Key Responsibilities
- Manage customer complaints and issues in a timely and professional manner
- Optimize customer service processes to improve efficiency and effectiveness
- Work closely with internal teams to resolve customer issues and improve overall customer satisfaction
- Develop and implement training programs to ensure high-quality customer service standards
Requirements
To be successful in this role, you will need:
- Demonstrable experience in customer service
- Excellent communication and interpersonal skills
- Solid knowledge of SAP and IT systems
- Analytical and problem-solving skills
- Fluent in English and Italian
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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