Customer Service Assistant
4 giorni fa
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems.
Customer Service Representative Job Duties:
- Order entry and management for domestic and foreign customers- Attracts potential customers by answering product and service questions; suggesting information about other products and services.- Opens customer accounts by recording account information.- Maintains customer records by updating account information.- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.- Maintains financial accounts by processing customer adjustments.
Assure all orders are administered accurately.- Recommends potential products or services to management by collecting customer information and analyzing customer needs.- Prepares product or service reports by collecting and analyzing customer information.- Contributes to team effort by accomplishing related results as needed.- Be "The Voice" of the customer in the improvement of service levels within the organization.
Skills/Qualifications:
- Customer Service,- Product Knowledge,- Quality Focus,- Problem Solving,- Market Knowledge,- Documentation Skills,- Listening,- Phone Skills,- Resolving Conflict,- Analyzing Information,- Multi-tasking,
Education and training: High school, general education degree or equivalent.
Computer knowledges: Familiarity with Windows, Microsoft outlook
Language skills: Fluent in Italian and English
Experience: 3+ years of experience in similar roles
The offer is aimed at people belonging to the Protected Categories (Article 1 -L.68 / 99)
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