Customer Service Assistant
7 giorni fa
**Permanent Full Time**
Customer Service Assistant will support a moderate scale of customer service activities.
We seek a professional to contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or quality or non quality issues.
**Key Responsibilities**
- Answering customer enquiries with regards on order, delivery and invoicing status
- Entering sales order in the ERP, gather the weight confirmation received by the Retailers on daily basis and finalize the order (per-invoice)
- Tracking products through the supply chain ensuring that they arrive at their destination
- Inventory monitoring of 3rd party warehouses
- Coordinating for Payments with Regional Treasury and Credit Control Office
- Support to monthly stock reconciliation
- Processing quality claim
**Skills**
- Dynamic and proactive approach
- Autonomous and flexible
- Problem solving and stress management
- Strong ability to work in a team
- Able to work with numbers
- Capacity of analysis and follow up
- Fluent in English
Qualifications / Experience:
- Economics or Business Management degree or High school in Economics
- 1 or 2 years of experience in an International Company with an experience in Foods in customer service experience
- Sensibility in finance and fiscal matters (VAT, Inventory)
- Knowledge of Excel, Word and mail management, in accountancy software / ERP
Contratto di lavoro: Tempo pieno, Tempo indeterminato
Benefit:
- Buoni pasto
Disponibilità:
- Dal lunedì al venerdì
Esperienza:
- addetto/a assistenza clienti: 1 anno (Preferenziale)
Lingua:
- inglese (Preferenziale)
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