Customer Service Assistant

7 giorni fa


Bardi, Italia Ms Printing Solutions A tempo pieno

The Customer Service Assistant main task is to satisfy the customer's needs, both in terms of products and services.
She/He represents the interface between administration and the customer, trying to eliminate obstacles.
She/he processes orders and ensures they are correctly fulfilled in terms of quality and timing.
She/He supports the sales function (mainly Area Sales Managers) by providing customized offers.
She/he is also in constant contact with production planning and logistics (shipping) to ensure adequate customer service.
**What you will do**:
- Process orders and ensure they are fulfilled including the export activities
- Take care for the advancement of urgent orders and for the definition of product shipping priorities
- Provide support to the sales network for all issues relating to customer administration
- Collaborate with the Credit Recovery functions in solving problems related to disputes with customers and compliance with the credit lines granted
- Handle customer complaints or concerns
- Update all contacts in the customer database system accurately
- Generate reports for the management when required
- Collaborate with the Compliance function for the regulations imposed by Dover in terms of business control and revenue recognition
- Collaborate with all company functions (Marketing, Product & Trade Compliance, etc.)
sending mailings to customers
**What you need to have**:
- High school in Foreign Languages/accountancy &/or equivalent work experience in Customer Service
- Minimum of 5 years' experience in similar roles in corporations or complex multinational companies with multiple sites with diverse cultures
- Good knowledge of SAP
- Fluent in English and preferably in other additional foreign languages
- Able to manage multiple accounts simultaneously
- No international travels needed.
Open to international cultural environment
- Able to build trust mainly with customers and the Sales team.
- Excellent communication skills.
**Job Types**: Full-time, Permanent
Work Location: Hybrid remote in 22070 Guanzate, CO



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