Rental Service Agent
2 settimane fa
We're a leading campervan marketplace on a mission to make road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and high-quality road trips at affordable prices.
With over one million nights rented through our platform, we've welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive array of road trip possibilities, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.
The RoleWe're seeking a travel enthusiast with a passion for guest service to join our team at our depot in Ferno - Milan. As the face of our company, you'll report directly to the Branch's Operations Manager, ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee the smooth operation of the depot.
Key Responsibilities- Handling incoming reservations, welcoming guests, and taking care of check-ins and check-outs;
- Preparing and cleaning our campervans;
- Maintaining our campervans in top condition and monitoring maintenance and repairing needs;
- Registering guests, monitoring stock, and processing payments;
- Handling complaints and troubleshooting emergencies.
- You're a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail, or Rent-a-car being desirable;
- You're fluent in English and Italian (mandatory);
- You're eligible to work in Italy, have a valid driver's license, and feel confident enough to drive a campervan (mandatory);
- You're available to work on weekends and public holidays.
- You're a responsible person who takes your work seriously and can be relied upon;
- You're well-organized and good at solving problems.
- Being part of a young, fast-growing, and innovative company where you make a difference;
- Career development opportunities in Field Operations or transitioning to an HQ role in Lisbon or Los Angeles;
- Continuous training and coaching to develop the skills that matter to you;
- Compensation package that includes Performance and Referral Bonuses;
- Free Road Trips, so you can experience Indie firsthand.
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