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Technical Support Specialist

2 mesi fa


Parma, Emilia-Romagna, Italia Camlin Group A tempo pieno
Job Title: Technical Support Engineer

Camlin Group is a global technology leader that operates with a vision of bringing revolutionary products to life for a wide range of industries. We are seeking a skilled Technical Support Engineer to join our team.

Key Responsibilities:
  • Provide technical analysis and support to customers, ensuring their equipment operates efficiently and effectively.
  • Troubleshoot basic mechanical and electrical connections within customer environments.
  • Liaise with other departments to obtain necessary technical information for resolving more complex problems.
  • Communicate regularly with customers via phone and email to update them on support cases.
  • Provide live support to Field Service Engineers during installation, commissioning, and repair work.
  • Create work instructions and training documentation to support customers and field service engineers.
  • Maintain accurate records of all field installations using Salesforce (CRM).
  • Capture quality issues discovered in the field and raise Non-Conformance Reports (NCRs).
  • Prepare dashboards and reports outlining progress, deliverables, and areas for improvement.
Requirements:
  • Higher National Diploma (HND) or higher in an engineering discipline, or a minimum of 5 years of experience in a technical application role.
  • Previous experience in a customer-facing role.
  • Strong analytical and problem-solving abilities.
  • Proficiency in Microsoft Office.
  • A positive, can-do attitude with a keen interest in learning and developing industry and product knowledge.
  • Effective time and workload management.
  • Excellent verbal and written communication skills.
Benefits:
  • Company Pension, Life Assurance Schemes
  • On-site parking
  • Subsidised Gym Membership
  • Wellness programmes

Camlin Group is an equal opportunities employer and welcomes applications from all qualified candidates. Our values include working together, believing in people, and listening to learn. We are committed to doing the right thing and taking responsibility for our actions.