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Reservations Coordinator

2 mesi fa

Milano, Lombardia, Italia Four Seasons Hotels and Resorts A tempo pieno

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in the luxury hospitality industry, driven by a passion for excellence and a commitment to delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners through a unique blend of luxury and genuine heart.

About the Role:

We are seeking a highly motivated and detail-oriented individual to join our Reservations Department as a Reservations Coordinator. In this role, you will have the opportunity to learn and grow with our team, developing your skills and knowledge in customer service, revenue management, and sales.

Key Responsibilities:

  • Assist the Reservations Team in delivering exceptional guest experiences through various channels, including phone, email, and chat interactions.
  • Learn about different aspects of the Reservations Department, including revenue management and sales strategies.
  • Develop strong relationships with internal stakeholders, including the Revenue and Sales Department.
  • Provide exceptional customer service, ensuring that all guests feel welcome and valued.

Requirements:

  • A genuine passion for the hospitality industry and a natural talent for ensuring our guests feel at home.
  • Strong interpersonal and communication skills, with the ability to multi-task and work in a fast-paced environment.
  • Excellent organizational skills, with attention to detail and a commitment to delivering high-quality results.
  • A team player with a positive attitude and a passion for delivering exceptional guest experiences.

What We Offer:

  • A comprehensive benefits package, including monthly pocket money and dry cleaning services.
  • Excellent training and development opportunities, designed to help you grow and succeed in your career.
  • A dynamic and supportive work environment, with opportunities to build a successful career with global potential.