Operations Investigative Analyst Role

3 settimane fa

Italia Latch Inc. A tempo pieno
About Latch/DOOR

Latch/DOOR is transforming access control for residential and commercial properties. Our comprehensive platform includes cutting-edge hardware and software solutions.

About the Role

We are seeking a dedicated Operations Support Analyst to join our team. In this role, you will monitor our contractor network, ensure market health, and investigate issues.

Key Responsibilities:
  • Investigate Deactivation Requests:
    • Analyze deactivation requests and make recommendations.
    • Gather information from customers and contractors regarding reported issues.
    • Handle requests from contractors wishing to be removed from the platform.
    • Assist contractors with insurance procedures.
  • Process Reactivation Requests:
    • Evaluate reactivation requests from contractors seeking to return to the platform.
    • Determine if additional onboarding or updates are required, or if the request should be denied.
  • Monitor Contractor Network:
    • Regularly review the contractor pool to identify individuals who may require warnings or immediate deactivation.
    • Identify opportunities to recruit higher-quality contractors, especially in markets with low volume or specific skill shortages.
    • Ensure that services in deactivated markets are appropriately managed.

Qualifications:

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Experience in analytics, investigations, or a similar role.
  • Excellent communication and interpersonal skills.
  • Strong mediation skills for handling sensitive topics and escalations.
  • Highly organized with a solid understanding of team dynamics.
  • Proficient in interpreting and analyzing data reports.
  • Ability to work independently and make informed decisions.

Working at Latch/DOOR:

  • Collaborate with a diverse team across the globe.
  • Grow your career in a fast-paced environment.
  • Be encouraged to innovate and take calculated risks.

We strive to create an inclusive and equitable environment for all.

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