Hotel Director

3 settimane fa

San Miniato Basso, Toscana, Italia Starhotels S.P.A. A tempo pieno
Hotel Manager

Starhotels S.P.A. is seeking a highly skilled and experienced Hotel Manager to lead the daily operational management of our Hotel Helvetia & Bristol in Florence.

As Hotel Manager, you will be responsible for driving the effective management of hotel services, supervising and coordinating Heads of Department to achieve revenue and guest satisfaction targets.

Key responsibilities include:

  • Supporting the General Manager to drive the team and daily operations to provide exceptional customer experiences and achieve targets.
  • Addressing customer concerns and fostering a service recovery culture to drive customer loyalty.
  • Assisting in the development of meaningful and achievable hotel budgets and strategic goals.
  • Providing effective leadership to the hotel management team and ensuring targets are met and exceeded while maintaining high engagement and motivation.
  • Planning, directing, and coordinating the service delivery of operational departments to meet and exceed guest expectations.
  • Ensuring costs are controlled throughout operational departments and results are analyzed regularly to identify opportunities and drive efficiencies.

Requirements:

  • A unique personality and a true passion for hospitality.
  • A degree or diploma in Hotel Management or equivalent.
  • Proven experience in the role (at least 5 years).
  • Substantial background in Food and Beverage and Room Division Management.
  • Experience in managing budgets, revenue proposals, and forecasting results.
  • Knowledge of hotel property management systems (Opera preferred).
  • Strong leadership skills and an inclusive style.
  • Problem-solving and proactivity.
  • Excellent organizational skills and a strong sense of responsibility.

Language skills:

  • Italian – fluently.
  • English – fluently.
  • Additional languages are a plus.

Benefits:

  • Exclusive discounted stays within the group.
  • Ticket Restaurants for delightful dining.
  • Performer Management Program.

At Starhotels, we value diversity and inclusion, and we are committed to creating a work environment that recognizes and appreciates the uniqueness of each person.

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