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Service Engineer for Industrial Equipment

2 mesi fa

Milano, Lombardia, Italia APPLIED MATERIALS A tempo pieno

Applied Materials is a prominent American multinational corporation headquartered in Silicon Valley, California, specializing in cutting-edge industrial machinery, services, and software utilized in semiconductor manufacturing, including microchips, flat displays, and solar cells for photovoltaics.

We are seeking a Field Service Engineer to provide exceptional support to our clients and internal teams, ensuring optimal performance of Applied Materials' equipment.

Key Responsibilities:

  • Operate with minimal supervision while adhering to established company protocols.
  • Oversee equipment performance and manage spare parts inventory.
  • Execute and ensure timely preventative and corrective maintenance.
  • Assist in troubleshooting and resolving technical issues with equipment.
  • Diagnose and rectify hardware problems by leveraging software and process data.
  • Conduct upgrades and retrofits on existing equipment.
  • Ensure adherence to maintenance procedures and checklists for both corrective and preventive tasks.
  • Implement appropriate work methodologies and procedures in line with company and customer quality standards.
  • Proactively address equipment issues and escalations.
  • Engage and communicate effectively with company stakeholders.
  • Participate in both internal and client meetings.
  • Support management in the operational aspects of site service business.
  • Assist field management in setting and achieving objectives for the assigned account.
  • Keep management informed regarding customer perceptions of system performance.
  • Take initiative to prevent and resolve customer-related issues.
  • May lead projects aimed at reducing costs or enhancing equipment uptime.
  • Willingness to work shifts as required by assignments.
  • Flexibility for travel is necessary.

Soft Skills:

  • Professional interaction with colleagues and clients.
  • Effective communication and presentation of technical content during client meetings.
  • Strong customer service orientation and team leadership skills.
  • Data-driven and objective approach to problem-solving.
  • Ability to prioritize and organize work tasks efficiently.
  • Effective communication within a global organization.
  • Ability to explain technical information clearly within the team and to the broader AMAT network of experts.

Computer Skills:

  • Essential skills include proficiency in Outlook and MS Office (Excel, PowerPoint, etc.).
  • Additional skills in advanced software, industrial automation, software analysis, coding, server administration, and computer analysis are advantageous.

Education: Technical Diploma or University Degree.

QualificationsEducation:Technical Diploma (Required)SkillsCertifications:Languages:English (Required)Years of Experience:2 - 4 YearsWork Experience:Additional InformationShift:Exempt (Italy)Travel:Yes, 10% of the TimeRelocation Eligible:NoReferral Payment Plan:None

Applied Materials is an Equal Opportunity Employer committed to fostering diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.