Client Advisor

4 settimane fa

Milano, Lombardia, Italia Montblanc North America A tempo pieno

About Us

Montblanc North America is a leading luxury brand that has revolutionized writing culture since 1906. We are known for our outstanding craftsmanship, highest aesthetics, and innovative solutions.

We combine the best of tradition, technology, and design in writing instruments, watches, leather goods, new technologies, and selected accessories.

Our mission is to implement bold ideas with outstanding craftsmanship and create refined products for people with the highest expectations.

We are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that inspires people to unleash their potential, thrive, and achieve.

About the Role

We are seeking a Client Advisor who will contribute actively to maximize the performance of the boutique through the achievement of sales and strategic objectives, ensuring a great customer experience and optimum profitability.

Key Responsibilities

  1. Strive to achieve boutique and personal sales targets with active participation in the daily sales process.
  2. Develop sales initiatives, including high-price item sales activities.
  3. Greet, serve, and advise clients, giving the best service possible at all times while introducing additional and alternative sales, giving advice and guidance on product selection to customers.
  4. Be responsible for processing cash and card payments, balancing cash registers with receipts.
  5. Receive and store the delivery of large amounts of stock.
  6. Stock shelves with merchandise.

Requirements

  • Previous experience in Retail boutique.
  • Fluent in Chinese, Italian, and English.
  • Strong customer and goal orientation.
  • Elegance, outstanding manners, assured sense of style, appreciation of luxury items.
  • Ability to plan and organize work, with strong decision-making and problem-solving skills.
  • Passion for Art and Design.
  • Reliable, rigorous, with a high sense of responsibilities.
  • Exceptional selling skills, outstanding customer focus, and excellent oral communication skills.
  • Able to work as part of a sales team and comfortable working with members of the public.

What Makes Our Group Different?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

We value freedom, collegiality, loyalty, and solidarity.

We foster empathy, curiosity, courage, humility, and integrity.

We care for the world we live in.

Your Journey with Us

  1. After your application has been selected, our recruitment team will reach out to you to conduct an introductory call.
  2. Interview with the Boutique Manager.
  3. Interview with the HR Manager.

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