Client Advisor

3 settimane fa

Milano, Lombardia, Italia Miu Miu A tempo pieno

We are seeking a highly motivated and organized Client Advisor to join our team at Miu Miu. As a Client Advisor, you will be responsible for providing exceptional customer service and supporting both sales and stock management.


Key responsibilities will include welcoming and serving customers, maintaining and developing client relationships, and being proactively engaged in cross-selling with all departments. You will also be responsible for ensuring a high level of security, managing stockroom activities, and guaranteeing returns, shop-to-shop transfers, and e-commerce delivery.


To be successful in this role, you will need to have a high affinity for luxury products, a sense of responsibility, and the ability to work in a team as well as alone. You will also need to be organized, detail-oriented, and mature with a strong business sense.


Fluent spoken English is expected, and other languages are desirable. A business/retail management degree or equivalent is a plus, but not necessary. If you have an interest in luxury/fashion, art, and design, and are looking for a challenging and rewarding role, then we encourage you to apply.


Bold responsibilities include:



  • Welcome and serve the customer providing an excellent in-store experience at all times.
  • Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
  • Be proactively engaged in cross-selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
  • Ensure to be up-to-date knowing fashion trends and competitors.
  • Prove Brand and product knowledge.
  • Deal effectively with customer complaints by liaising with the line manager when necessary.
  • Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
  • Contribute to ensure a high level of security and be attentive to prevent product thefts.
  • Ensure the safety of the products and the valuable material in the warehouse during the whole handling process.
  • Ensure to properly manage the daily goods receipt, to arrange the merchandise following the Corporate procedures and prepare the product to be taken on the sales floor and special areas.
  • Organize, manage and perform the products' counting and the stock-takes.
  • Assure the right product flow tracking through SAP system.
  • Manage the product flow during Repairs.
  • Manage the stockroom activities related to Markdown.
  • Guarantee the returns, shop-to-shop transfers, and e-commerce delivery following the corporate guidelines and deadlines

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