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On Site Client Support Expert
2 mesi fa
Role Overview
As a Junior On Site Client Specialist at Dedalus Group, you will be part of our technical assistance and implementation team, working closely with our clients to ensure the successful deployment of our software solutions.
Key Responsibilities
- Provide training and support to healthcare professionals on the use of our software solutions
- Assist in the installation and configuration of our software
- Monitor the functioning of the implemented procedures and systems
- Configure systems according to client requirements and production specifications
- Perform functional testing
- Participate in level 1 help desk activities (ticket tracking, application log recovery, preliminary incident analysis through questions and checklists, etc.)
Requirements
- STEM degree, preferably in biomedical engineering or computer science, or a diploma in computer science with relevant experience in the field
- Good knowledge of the Windows operating system and Microsoft Office suite
- Theoretical knowledge of the SQL language and relational databases
Desirable Skills
- Client-facing skills, as relationships are essential for this role
- Proactivity and problem-solving skills
Working Conditions
- Working hours: Monday to Friday, 8:30 am to 5:30 pm, with a 1-hour lunch break
- Workplace: Bologna city center
- Initial 12-month fixed-term contract
What We Offer
- Restaurant ticket also during Smart Working days
- Flexible working hours
- Azienda Welfare Platform
- Internal Training Academy