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Field Application Specialist

2 mesi fa

Milano, Lombardia, Italia Revvity A tempo pieno
Job Title: Field Application Specialist

The Field Application Specialist will play a crucial role in supporting the Diagnostics sales organization in achieving revenue targets for assigned product lines. This position will work closely with the EU territory sales and marketing team to develop and deliver pre and post-sales strategies, including presentation materials, demonstrations, and training.

Key Responsibilities:
  • Assist the sales team in assessing customer needs, differentiating Revvity's value proposition, and handling customer objections.
  • Provide technical support to local teams and customers, including instrument demonstrations, sample running, and troubleshooting.
  • Act as a technical consultant to the customer quoting process, ensuring suggested configurations meet customer needs and commitments fall within instrument performance specifications.
  • Support the internal and external sales force in developing targeted account strategies to deliver annual business and share growth targets.
  • Generate a strong customer referral base and utilize it effectively.
  • Work with R&D, the BU, field sales, and service teams to develop new application support data.
Demonstrations:
  • Plan and manage demos in agreement with Sales Agents and Account Managers, reporting outcomes.
  • Provide effective and timely high-level demos.
  • Own the demo inventory on defined product lines, responsible for conditions and locations.
Marketing:
  • Provide technical competitive intelligence to the European Field Product Leader for differentiation over competition and reaction to competition's tactics.
  • Contribute to marketing collateral.
Training:
  • Assist in training internal and external sales channels to drive sales activities.
  • Develop sales professionals' skills for simple demos and independent selling.
  • Provide training assistance to Service partners on instrument usage.
  • Develop customer training material and ensure adequate standards of excellence in customer training.
  • Deliver product training to customers and post-sales support.
Requirements:
  • Degree in Molecular Biology or similar, and/or experience in NGS workflow and/or Bioinformatics.
  • Previous sales experience an advantage, though laboratory scientists with NGS/Bioinformatics experience looking to move into a commercial role are welcome.
  • Ability to define and promote added value solutions for customers.
  • Good and fluent English for internal communication, though customer interactions will be mostly in Italian. Spanish speaking a plus.
  • Good experience in informatics environments.
Competencies:
  • Meetings, conference calls, and process documentation require good verbal and written communication skills.
  • Capability to prepare and conduct lectures, presentations, and training to a diversified audience essential.
  • Professional and Ethical with high Integrity.
  • Proactive mindset with strong sense of responsibility and ownership. Ability to analyze and solve complex problems. Capable of influence and motivating others.
  • Strong interpersonal skills.
  • Ability to operate independently and as part of a team.
Travel Requirements:
  • Available to travel across all EU, average of 3 days per week away from home.
  • Prepared to travel occasionally to support other areas outside the assigned territory.