Lavori attuali relativi a Field Application Specialist - Milano, Lombardia - Sysmex Europe GmbH
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Field Service and Application Specialist
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Field Service Application Specialist
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Field Service and Application Specialist
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Field Application Specialist
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Application Support Specialist
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Application Specialist
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Field Application Specialist
2 mesi fa
We are seeking a highly skilled and motivated Field Application Specialist to join our team at Sysmex Europe GmbH. As a key member of our sales team, you will play a crucial role in driving sales growth and customer satisfaction in the Centre region of Italy.
Key Responsibilities- Commercial Excellence: Ensure that sales ramp-up, sales turnover, and overall customer profitability are aligned with initial commercial proposals (contract compliance).
- Customer Satisfaction: Drive the highest level of satisfaction throughout all contract duration, supporting the end-user at customer sites or remotely.
- Business Development: Contribute to new commercial proposals, supporting account managers with scientific knowledge and operational know-how.
- Product Promotion: Promote Sysmex's diagnostic portfolio and services together with account managers.
- Account Management: Be part of the account team and participate in the definition and execution of the account plan.
- Tender Preparation: Participate in tender preparation and documentation.
- Product Knowledge: Maintain theoretical and practical knowledge of Sysmex's diagnostic portfolio across a variety of specialty applications.
- Sales Support: Provide high-quality sales support, engaging with customers to provide technical discussions, seminars, and roundtables.
- Consultative Selling: Apply consultative selling, leveraging scientific and technical knowledge.
- Customer Communication: Take advantage of time in the laboratory to communicate effectively with medical and technical staff.
- Consulting: Act as a consultant to identify the best operational workflow and lab organization, supporting change management of customers.
- Market Intelligence: Provide information to the sales department about users' habits, needs, or recommendations.
- Solution Design: Co-design the best solutions to satisfy specific customer needs and workflow.
- Competitive Intelligence: Gather competitive information, understand user sensitivity, and report to marketing and sales.
- Solution Implementation: Drive implementation of Sysmex solutions, including instrument configuration, validation, and end-user training.
- Post-Sales Support: Lead post-sales support to the customer to aid in establishing new parameters or reviewing operative workflow.
- Event Organization: Organize and participate in local events based on Sysmex laboratory technology and diagnostic value.
- Demonstration Planning: Plan and execute demonstrations of Sysmex solutions, assuring follow-up and monitoring of the return on investment.
- Customer Support: Provide support to customers regarding any application and QC-related topics.
- Proactive Activities: Plan proactive activities and regular visits to key customers.
- Reporting: Report field activities and opportunity-related tasks.
- Customer Meetings: Organize regular meetings with key end-users to highlight the value of Sysmex solutions.
- Record Keeping: Ensure that all customer-related records are up-to-date.
- CRM Management: Accurately record service activities on Sysmex CRM.
- Team Collaboration: Team up with other field support functions and marketing department.
- Education: University degree in biology or medical fields (PhD is a plus).
- Technical Skills: Proficient with Office (PowerPoint and Excel).
- General Experience: Technical knowledge of the medical industry, hands-on experience in clinical laboratory procedures, ability to positively influence others, sales acumen, and high communication skills.
- Specific Experience: 4-6 years of experience in the IVD market, either in sales or application roles, experience with at least one of the following: hematology, urinalysis, or hemostasis instruments.
- Mobile Working: Flexible work arrangements to support work-life balance.
- Employee Benefits: Ticket restaurant, canteen, and campus training platform for growth and development.
