Sales Support Coordinator

2 settimane fa

Genoa, Liguria, Italia Wilhelmsen Ships Service A tempo pieno
About the Role

We are seeking a highly skilled and experienced Sales Support Coordinator to join our team at Wilhelmsen Ships Service. As a Sales Support Coordinator, you will play a critical role in supporting our sales team in delivering exceptional customer service and driving business growth.

Key Responsibilities
  • Prepare and develop sales proposals, tender documents, and legal agreements in accordance with our sales governance framework.
  • Provide sales and customer analysis, prepare business reviews, and present to customers.
  • Monitor and drive improvement of customer data accuracy and completeness in our CRM system.
  • Assist in enforcing high levels of quality, accuracy, and consistency in sales planning, forecasting, and opportunity pipeline management.
  • Facilitate the successful implementation of sales processes and CRM usage.
  • Register and maintain relevant customer data, such as payer, vessel, and contract data.
  • Manage customer complaints and non-compliance through our CRM/IP system.
  • Coordinate the implementation of sales initiatives and campaigns.
  • Prepare and organize sales meetings and customer events.
  • Provide administrative support to the Sales organization in the Area.
  • Coordinate credit checks on new customers and current customers in relation to renewing deals or signing new WSS offers in cooperation with the credit team.
Accountabilities
  • Key Performance Indicators (KPIs) - the position is measured against:
  • Account sales growth and contribution.
  • Sales productivity.
  • Sales efficiency.
  • Customer data accuracy and completeness of CRM system.
  • Timely and complete creation of business reviews and deal proposals.
  • Customer complaint processing time.
  • Agreed KPIs and deliverables.
Qualifications
  • Bachelor's degree, preferably in sales, marketing, or other relevant areas.
  • Minimum 2 years of administrative working experience.
  • Proven communication skills and a good command of the English language (verbal and written).
  • Administrative skills.
  • Able to meet deadlines through good time management and allocation of priorities.
  • Computer literate and good command of MS Office, CRM systems, Excel, etc.
  • Proactive, takes responsibility, and delivers results.
  • Team player with good interpersonal skills.
  • Highly structured.
  • Results-oriented.

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