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Sales Capabilities Training Coordinator

2 mesi fa

Genoa, Liguria, Italia Costa Crociere S.P.A. A tempo pieno
About the Role

We are seeking a highly motivated and experienced Sales Capabilities Training Coordinator to join our Sales Capabilities team at Costa Crociere S.P.A.

Key Responsibilities
  • Develop and deliver training programs to enhance the knowledge and skills of our Customer Center operators (Cruise Experts) in Italian and English.
  • Provide feedback and coaching to Customer Center operators through one-on-one and recorded sessions, ensuring quality standards and preparing related reports and presentations.
  • Monitor and evaluate the effectiveness of training programs by collecting and analyzing responses from pre- and post-tests, and preparing monthly reports in PowerPoint and Excel.
  • Support the planning of trainings and updating of training calendars weekly, collaborating with the functional manager in international coordination of local training teams across regions.
  • Manage and update content in knowledge base platforms, playing a key role in identifying areas of improvement for our customer center operators to optimize the process, following shared guidelines.
Requirements
  • Minimum 3 years of experience in a sales force trainer/coach/trainer role in a medium/large company.
  • Academic background in Human Resources, Education Sciences Letters, Economics or related fields.
  • Experience in analyzing, synthesizing and processing collected data.
  • Excellent communication and listening skills, with a natural ability to transmit content effectively.
  • Proficient in Word, Excel, and PowerPoint, with knowledge of Power BI a plus.
  • Fluent in English, with a knowledge of one other foreign language (French, Spanish, or German) a plus.
About Costa Crociere S.P.A.

We are a global community where everyone belongs, with a diverse team of over 20,000 professionals from 70 different countries and cultures. We foster an environment built on trust and transparency, where everyone's voice is heard. Our company values include open communication, positivity, and support, and we are committed to creating a workplace that is inclusive and respectful of all individuals.