Tour Operations Coordinator

1 mese fa


Genoa, Liguria, Italia Costa Crociere A tempo pieno

Key Responsibilities:

As a Tour Operations Coordinator at Costa Crociere, you will play a crucial role in overseeing shore excursion operations. You will work closely with the Tour Manager to ensure top-notch excursion quality and guest satisfaction, adhering to company standards. Your efforts will help create memorable experiences for our guests.

Key Performance Indicators:

* Oversee and boost sales, proposing innovative ideas to enhance revenue in line with company targets.
* Keep shore excursion selections updated and be well-versed in the products to ensure guest satisfaction and meet revenue goals.
* Manage guest queues, addressing any requests or inquiries promptly.
* Join guests on tours, promoting upcoming ports and excursions, and assist with translations as needed to provide excellent service and engage all guests.
* Handle accounts, complete reports, and organize tour tickets to support the Tour Manager.

Requirements:

* Secondary school diploma or degree in tourism or languages.
* Proven track record in sales or tour operations.
* Previous onboard experience in the same role.
* Experience in staff management and supervision.
* Mastery of English and Italian language, and fluency in a third language (French, German, Spanish, Portuguese, Chinese).
* Good command of MS Office (Excel, Word, PPT).

Why Costa:

At Costa Crociere, we offer a world of extraordinary adventures as a crew member. We're dedicated to your personal and professional growth. Enjoy travel arrangements, onboard meals, and accommodation. During your free time, dive into our fantastic crew facilities, like the gym, crew beach, and crew bar. Enjoy exclusive discounts and perks when on board and let your family and friends visit you. Costa is a global community where everyone belongs.



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