Head of Customer Experience

1 settimana fa


Roma, Lazio, Italia Parcelhero A tempo pieno
Job Title: Head of Customer Experience

At ParcelHero, we're on a mission to deliver exceptional customer experiences. As our Head of Customer Experience, you'll play a critical role in shaping our customer journey and driving business growth.

About the Role:

We're seeking a seasoned customer experience professional to lead our customer experience strategy and drive business outcomes. As a key member of our team, you'll be responsible for:

  • Developing and implementing customer experience strategies that drive business growth and customer satisfaction
  • Collaborating with cross-functional teams to design and deploy customer-centric solutions
  • Collecting and analyzing customer feedback to identify opportunities for improvement
  • Tracking and improving key customer experience metrics, such as Net Promoter Score (NPS) and customer satisfaction
  • Developing communication strategies to improve customer engagement and inform customers about delivery updates and service disruptions
About You:

We're looking for a customer experience expert with a proven track record of driving business growth and customer satisfaction. You'll have:

  • A deep understanding of customer needs and expectations
  • Strategic thinking and problem-solving skills
  • Experience working with cross-functional teams to drive business outcomes
  • Strong communication and interpersonal skills
  • A customer-centric mindset and a passion for delivering exceptional customer experiences
What We Offer:

We offer a dynamic and customer-centric working environment, opportunities for career growth, and ongoing professional development and training. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.



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