Customer Experience Manager

2 giorni fa


Roma, Lazio, Italia Teradata Group A tempo pieno

About the Role

We are seeking a highly skilled Customer Experience Manager to join our team at Teradata Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional support experiences to our customers and accelerating adoption of our products and services.

Key Responsibilities

  • Act as a primary point of contact for Teradata operational services and third-party vendors.
  • Provide proactive and high-quality service execution against contractual SLAs.
  • Drive the reduction of HW & SW Tech Debt through action plans and collaboration with other customer-facing teams.
  • Manage customer escalations cross-departmentally with communications to Teradata Management.
  • Oversee post-critical event reviews focused on root cause analysis and corrective actions.

Requirements

  • 3+ years' experience working in a customer-focused environment, in a technical environment/company, and in a technical capacity.
  • Experience delivering and/or supporting solutions and/or services for complex enterprises.
  • Influential and collaborative in a cross-functional diverse workforce.
  • Ability to prioritize and perform effectively in a highly dynamic work environment.
  • Demonstrate problem-solving skills, process-driven mindset, and resourcefulness.

What We Offer

As a Customer Experience Manager at Teradata Group, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will also have access to a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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