Customer Experience Manager
2 giorni fa
About the Role
We are seeking a highly skilled Customer Experience Manager to join our team at Teradata Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional support experiences to our customers and accelerating adoption of our products and services.
Key Responsibilities
- Act as a primary point of contact for Teradata operational services and third-party vendors.
- Provide proactive and high-quality service execution against contractual SLAs.
- Drive the reduction of HW & SW Tech Debt through action plans and collaboration with other customer-facing teams.
- Manage customer escalations cross-departmentally with communications to Teradata Management.
- Oversee post-critical event reviews focused on root cause analysis and corrective actions.
Requirements
- 3+ years' experience working in a customer-focused environment, in a technical environment/company, and in a technical capacity.
- Experience delivering and/or supporting solutions and/or services for complex enterprises.
- Influential and collaborative in a cross-functional diverse workforce.
- Ability to prioritize and perform effectively in a highly dynamic work environment.
- Demonstrate problem-solving skills, process-driven mindset, and resourcefulness.
What We Offer
As a Customer Experience Manager at Teradata Group, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will also have access to a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
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