Customer Experience Business Manager
2 settimane fa
We are seeking a highly skilled Customer Experience Business Manager to join our team at Daiichi Sankyo. As a key member of our Specialty Business Division, you will be responsible for coordinating all customer-facing roles to deliver personalized and orchestrated customer experiences within your geographic territory.
Key Responsibilities:- Develop and implement regional business plans to improve customer experience and achieve business objectives in your territory.
- Lead and develop a team of CX specialists to create personalized customer experiences using an omnichannel approach.
- Use data insights to make business decisions and drive sales growth.
- Collaborate with cross-functional teams to ensure seamless customer experiences.
- Monitor and analyze sales performance and market trends to inform business decisions.
- Distinct knowledge of local networks and decision-making processes.
- Experience leading a team in a commercial environment.
- Ability to make decisions, arbitrate, and mentor team members.
- Strong influencing and communication skills.
- Customer-centric mindset and ability to build trust with team members.
At Daiichi Sankyo, we foster a culture of mutual respect, continuous learning, and inclusion. We offer opportunities for growth, bold thinking, and contributing ideas. If you have a proactive mindset and passion for addressing patient needs, we encourage you to apply.
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