Customer Experience Business Manager
1 settimana fa
Daiichi Sankyo is a global pharmaceutical company dedicated to improving the quality of life for patients around the world. With over 120 years of experience and a presence in over 20 countries, we are committed to discovering, developing, and delivering innovative treatments that address the needs of patients.
Job DescriptionWe are seeking a highly skilled Customer Experience Business Manager to join our team in Calabria, Basilicata, and Sicilia Orientale. As a key member of our Specialty Business Division, you will be responsible for coordinating customer-facing roles to deliver personalized and orchestrated customer experiences within your geographic territory.
Key Responsibilities- Develop and implement regional business plans to improve customer experience and achieve business objectives
- Lead and develop a team of CX specialists to create personalized customer experiences
- Use advanced analytics insights to inform decision-making and drive business growth
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Distinct knowledge of local networks and decision-making processes
- Experience using data insights to drive business decisions
- Strong leadership and mentoring skills
- Ability to make decisions and arbitrate when needed
- Effective goal-setting and planning skills
At Daiichi Sankyo, we foster a culture of mutual respect and continuous learning, with a strong commitment to inclusion and diversity. We offer a dynamic and supportive work environment that encourages growth, innovation, and collaboration. If you have a passion for addressing the needs of patients and a proactive mindset, we encourage you to apply for this exciting opportunity.
-
Customer Experience Business Manager
2 settimane fa
Roma, Lazio, Italia Daiichi Sankyo A tempo pienoJob Title: Customer Experience Business ManagerWe are seeking a highly skilled Customer Experience Business Manager to join our team at Daiichi Sankyo. As a key member of our Specialty Business Division, you will be responsible for coordinating all customer-facing roles to deliver personalized and orchestrated customer experiences within your geographic...
-
Customer Experience Manager
2 settimane fa
Roma, Lazio, Italia Parcelhero A tempo pienoCustomer Experience ManagerAt Parcelhero, we're on a mission to deliver exceptional customer experiences. As a Customer Experience Manager, you'll play a crucial role in shaping our customer journey, ensuring seamless interactions from booking to post-delivery support.Key ResponsibilitiesOversee the entire customer journey, identifying opportunities for...
-
Customer Experience Manager
2 settimane fa
Roma, Lazio, Italia Parcelhero A tempo pienoCustomer Experience ManagerAt Parcelhero, we're on a mission to revolutionise the way people shop and deliver packages. As a Customer Experience Manager, you'll play a crucial role in shaping the customer journey and ensuring that every interaction with our brand is seamless, positive, and memorable.Key ResponsibilitiesOversee the entire customer journey,...
-
Customer Experience Manager
1 settimana fa
Roma, Lazio, Italia Parcelhero A tempo pienoCustomer Experience ManagerAt Parcelhero, we're on a mission to deliver exceptional customer experiences. We're seeking a Customer Experience Manager to join our team and help us achieve this goal.Key ResponsibilitiesOversee the entire customer journey to ensure a seamless and positive experience from booking to post-delivery support.Collect and analyze...
-
Customer Experience Manager
7 giorni fa
Roma, Lazio, Italia Fives Group A tempo pienoCustomer Experience ManagerAs a key member of our team, you will play a pivotal role in enhancing customer satisfaction and experience. Your responsibilities will include:Developing and implementing customer experience strategiesCollecting and analyzing customer feedbackCollaborating with cross-functional teams to improve customer satisfactionMonitoring and...
-
Customer Experience Manager
2 giorni fa
Roma, Lazio, Italia Teradata Group A tempo pienoAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Teradata Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional support experiences to our customers and accelerating adoption of our products and services.Key ResponsibilitiesAct as a primary point of contact for...
-
Customer Experience Manager
3 giorni fa
Roma, Lazio, Italia Teradata Group A tempo pienoAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Teradata Group. As a key member of our customer-facing team, you will be responsible for delivering world-class support experiences to our customers and accelerating adoption of our Teradata products and services.Key ResponsibilitiesAct as a primary point of contact...
-
Customer Experience Strategist
6 giorni fa
Roma, Lazio, Italia Genesys A tempo pienopstrongCustomer Success Manager Role Overview/strong/ppThe Customer Success Manager (CSM) at Genesys is responsible for establishing a lifelong relationship with our customers by advising and equipping them to achieve their customer experience (CX) vision./ppAs the CSM, you will be the customer's advocate and champion throughout their journey with Genesys,...
-
Head of Customer Experience
1 settimana fa
Roma, Lazio, Italia Parcelhero A tempo pienoJob Title: Head of Customer ExperienceAt ParcelHero, we're on a mission to deliver exceptional customer experiences. As our Head of Customer Experience, you'll play a critical role in shaping our customer journey and driving business growth.About the Role:We're seeking a seasoned customer experience professional to lead our customer experience strategy and...
-
Omnichannel Customer Experience Manager
4 settimane fa
Roma, Lazio, Italia AbbVie A tempo pienoJob SummaryWe are seeking a highly skilled Omnichannel Customer Experience Manager to join our team at AbbVie. As a key member of our Commercial organization, you will be responsible for developing and implementing a content strategy that drives engagement and conversions across multiple channels.Main ResponsibilitiesDevelop and implement a content strategy...
-
Head of Customer Experience
6 giorni fa
Roma, Lazio, Italia ParcelHero A tempo pienoAt ParcelHero, we're seeking a seasoned professional to lead our customer experience efforts. As the Head of Customer Experience, you'll be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.This role requires a deep understanding of customer needs and expectations, with a focus...
-
Customer Success Manager
1 giorno fa
Roma, Lazio, Italia Genesys A tempo pienoCustomer Success Manager Role OverviewAt Genesys, we're seeking a skilled Customer Success Manager to establish long-term relationships with our customers. As a key member of our team, you'll be responsible for advising and equipping customers to achieve their customer experience (CX) vision.Key Responsibilities:Manage a portfolio of customers, serving as...
-
Senior Business Development Manager
5 giorni fa
Roma, Lazio, Italia Michael Page A tempo pienoWe are seeking an experienced SFE & CRM Manager to join our client, a multinational veterinary company, in driving business growth and customer satisfaction.Main Responsibilities:Develop and implement effective sales strategies to increase revenue and market share.Manage and maintain strong relationships with key customers and stakeholders.Collaborate with...
-
Customer Experience Representative
5 giorni fa
Roma, Lazio, Italia FlexCar A tempo pienoCustomer Care AssociateWe are seeking a highly skilled and motivated individual to join our team as a Customer Care Associate. This role will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Answer inbound calls from existing customers and provide accurate and detailed...
-
Customer Experience Ambassador
3 giorni fa
Roma, Lazio, Italia Mcarthurglen Group A tempo pienoCustomer Experience AmbassadorWe are seeking a highly motivated and customer-focused individual to join our Guest Services team as a Customer Experience Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our guests.Key Responsibilities:Actively engage with...
-
Deputy Manager Customer Experience and Sales
2 settimane fa
Roma, Lazio, Italia PVH A tempo pienoUnlock Your Potential at PVHDeputy Manager Customer Experience and Sales - Calvin Klein Roma GalleriaBe Part of a Global IconPVH is the driving force behind Calvin Klein and TOMMY HILFIGER. We're connecting our global brands to the consumer in new and innovative ways, today and for future generations. Guided by our values and empowered by our scale and...
-
Deputy Manager Customer Experience and Sales
4 settimane fa
Roma, Lazio, Italia PVH A tempo pienoUnlock Your Potential at PVHDeputy Manager Customer Experience and Sales - Calvin Klein Roma GalleriaBe Part of a Global IconPVH is the driving force behind Calvin Klein and TOMMY HILFIGER. We're connecting our global brands to the consumer in new and innovative ways, today and for future generations. Guided by our values and enabled by our scale and global...
-
Customer Experience and Sales Deputy Manager
2 giorni fa
Roma, Lazio, Italia PVH A tempo pienoDesign Your Future at PVHDeputy Manager Customer Experience & Sales - Calvin Klein Roma GalleriaBe part of an iconic story.PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future...
-
Digital Experience Solutions Manager
4 settimane fa
Roma, Lazio, Italia Adobe A tempo pienoAbout AdobeAt Adobe, we're passionate about empowering people to create and deliver exceptional digital experiences. Our company is dedicated to helping everyone, from emerging artists to global brands, bring their ideas to life. We're committed to creating a workplace where everyone is respected and has access to equal opportunity.The OpportunityWe're...
-
Customer Experience Specialist
1 settimana fa
Roma, Lazio, Italia FlexCar A tempo pienoFlexCar is a rapidly growing company that is looking for a Customer Experience Specialist to join its team in Rome, Italy. This position involves being an active part of the Customer Experience team and working closely with clients to provide them with accurate and detailed information regarding our fleet management.As a Customer Experience Specialist, you...